Description
Leidos is seeking a Sr. Network/System Technician to support monitoring large-scale operations on a high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

BASIC QUALIFICATIONS:

• BS degree and 8 – 12 years or Masters with 6 – 10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree.
• Oral and written communication for change procedures, and management updates
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
• Strong problem-solving and communication skills.
• Ability to work in a high-availability, fast-paced environment with attention to detail.
• Must possess an active Security+ or equivalent prior to start.
• Must possess an active DoD TS/SCI at time of consideration.

• Support Tier I–III system, networking, and engineering personnel to ensure network troubleshooting efforts
• Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds)
• Develop and enforce operational procedures, incident response workflows, and escalation protocols.
• Interface with Mission Partners, DISA, Joint Forces, and Combatant Commands on network status, issues, and operational impacts.
• Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership.
• Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary.
• Correlate events and incidents for management of Information Technology (IT) Services.
• Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
• Document and communicate degradation of services or outage issues to customers and help with resolution.
• Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
• Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program’s AQL/SLA commitments and are properly documented.