Sr. Onsite Video Support Technician at HP Law

Rio de Janeiro, rio de janeiro, Brazil -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Videoconferencing, Digital Signage, Event Planning, Troubleshooting, Network Analysis, KPI Management, Collaboration Platforms, Information Security, Budget Management, Technical Reporting, Problem Resolution, New Technology Implementation, Video Collaboration Solutions, Monitoring Platforms, Digital Signage Solutions, Frameworks, Certifications

Industry

IT Services and IT Consulting

Description

Activities related to videoconferencing, Digital Signage and live events; Events: Planning, organization and execution of all phases of the event; Event formatting, surveying Briefing, developing and defining solutions, tools and platforms; Management of speakers and guests of the event; Supervision and monitoring of the assembly of events; Management of the production team in large events. Video Conferencing and Digital Signage: Support and installation of video collaboration rooms and equipment; Testing of connection, speed and network quality; Analysis and monitoring of the network, QoS, MPLS, internet link and all the resources that make up the video collaboration environment; Monitoring and support for the video collaboration environment. All services: Troubleshooting incidents, issues and crises; Relationship with suppliers; Request and control of budgets; Follow-up of demands; Indicator management: analysis of KPIs; Updating environments; Control and update of the environment's inventory; Warranty activation; Equity and capitalization; Preparation of documents and technical and managerial reports; Homologation and PoC of new solutions; Identification and resolution of problems quickly; Support in the implementation of new technologies; Language: English (desirable). Tools, Platforms and Infrastructure: Collaboration platforms: MS Teams, MS Viva Engage, Zoom and Microsoft 365; Notions of Network Topology (TCP/IP); Collaboration Environment, video collaboration rooms and auditoriums; Video collaboration solutions and infrastructure (Zoom, Poly, Microsoft, etc.); Digital Signage Solutions; Monitoring/Management Platforms: Zabbix, Pathview, MS Poly Lens, MS Teams Admin Center, Microsoft Admin Center, Zoom Portal; Knowledge in information security: basic principles of data protection and access. Desirable: OBS, Wirecast, Vmix and other commercial encoders; Power BI; MS Project; Knowledge of network topology (TCP/IP), firewall, DHCP, DNS, QoS, MPLS and VLAN; Digital Signage: Onsign TV, Magic INFO; Frameworks and Certifications: ITIL Foundation, Scrum, Kanban, Design Thinking, among others. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. LI-POST Job - Services Schedule - Full time

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Responsibilities

The role involves planning, organizing, and executing events, as well as supporting and installing video collaboration equipment. It also includes troubleshooting incidents and managing relationships with suppliers.