Start Date
Immediate
Expiry Date
26 Jul, 25
Salary
98956.0
Posted On
26 Apr, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
It, Power Bi, Looker, Pipeline Development, Scripting Languages, Data Processing, Tableau, Fintech, Machine Learning, Software Development, Sql, Data Engineering, Automation, Python, Computer Science, Data Science, Information Systems, Friction, Jira, Predictive Analytics
Industry
Information Technology/IT
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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The Sr. Operations Analyst plays a key role in Customer Operations by designing and implementing data pipelines, automation workflows, and integrations that streamline operations and make it easier for customers to do business with Alkami.
This role is responsible for removing friction from processes, improving efficiency, and ensuring customers have seamless access to the information and support they need across platforms like JIRA, SupportLogic, Gainsight, Xyleme, Workato and Smartsheet.
By leveraging automation and data-driven decision-making, this role helps enhance the customer experience (CX), optimize service delivery, and enable faster, more effective customer interactions.
Above all, this role keeps the Customer as our North Star, ensuring that every automation and data initiative simplifies engagement, reduces response times, and improves overall satisfaction.
Key Responsibilities & Duties
Qualifications:
Desired Skills:
The salary range for this position is: $98,956 - $148,434
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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