Sr Operations Analyst at Syniverse

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Root Cause Analysis, SLA Management, Metrics Analysis, Ticket Review, Status Reporting, Documentation, Solution Scripting, Server Monitoring, Application Health Monitoring, Alarm Monitoring, Troubleshooting, Telecommunications Knowledge, Teamwork, Communication, Analytical Skills

Industry

IT Services and IT Consulting

Description

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Sr Operations AnalystI is a full contributor, responsible for providing technical solutions to exceptionally difficult problems. This position requires that the analyst learn advanced components of applications and associated environments as well as the tools that support the ongoing maintenance of the applications. A successful sr analyst will demonstrate accountability for the tasks assigned to them and work well in the constructs of a team environment. Other responsibilities include attending and participating in team meetings, follow all company processes and procedures relevant to software development activities and to provide research and analysis to support the troubleshooting / problem reporting as defined by level three support. Assist in the requirements phase for projects: Apply current telecommunications knowledge and research current standards documents to keep up with the continuing changes in the industry. - Some of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities: Provide Technical support, determine the root cause of the problem(s), and find appropriate solutions. Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. Analyze metrics and identify the possible reasons for any achievements or deviations. Participate in ticket review and ensure the appropriate solution is provided. Create status reports on the activities performed as per management requirement. Provide documentation on newly discovered solutions and develope production ready solution support scripts. Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Provide guidance to more junior team members and act as resource for questions and reference. Experience, Education and Certification: Bachelor degree in computer science, electronics or telecommunication or equivalent experience. 5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Prior experience in Telecom Operations preferred. Additional Requirements: 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift Ability to communicate status updates effectively to the project team and management. Ability to work independently as well as in a team environment. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Please sign up for Job Alerts to receive an automatic notification whenever a new job is posted that meets your criteria. To sign up, please click Sign In via the link in the top right corner. Click on the Job Alerts option available in the top right corner. Select Create Job Alert. Populate your job alert criteria and click OK. At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam. We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation. Who plan to do more tomorrow than they did today. The work you do here, the work we do together with customers, in locations all around the globe, will reach every corner of the earth. There’s no limit to where your ideas, your ambition, your opportunities, will take you. Everything we do amplifies you. www.syniverse.com

Responsibilities

The Senior Operations Analyst is responsible for providing technical support, determining root causes, and finding solutions for difficult problems while adhering to SLA guidelines. Key duties include continuous monitoring of production servers and applications, using alarm tools, and creating status reports.