Sr Patient Access Associate - Emergency Department at Nebraska Medicine

Omaha, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Verification, Customer Service, Payment Collection, Multitasking, Problem Solving, Written Communication, Verbal Communication, Organizational Skills, Typing, Basic Life Support, Patient Escorting

Industry

Hospitals and Health Care

Description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Sr Patient Access Associate - Emergency Department Learn More: My Job In A Minute: Patient Access Associate - Nebraska Medicine Location: Emergency Services at Nebraska Medical Center | Nebraska Medicine Omaha, NE To support your application, please upload a resume that includes your complete work history. We realize this may go further back than you’d typically include, but having a full picture -especially of roles involving customer service- is important for our review process. Schedule: Full-Time, 40 hr/wk Tuesday - Saturday, 10:00 AM to 6:30 PM ***Mandatory Full-Time Training for the first 3 weeks: Mon - Fri, 7:00 AM - 3:30 PM*** Training begins on your first day and is required for all new hires. It is non-negotiable and must be completed before moving into your regular schedule. Please only apply if you can fully commit to three consecutive weeks of full-time, daytime training when your start date is scheduled. What You’ll Do Greet and support patients at the front desk or bedside in the Emergency Department Complete pre-registration or pre-admission steps Register/admit patients and verify insurance information Collect copays and point-of-service payments Escort or direct patients and families to care areas Ensure accurate, timely, and compassionate service in a high-acuity environment What to Expect Fast-paced, high-pressure setting with face-to-face and bedside registration Frequent exposure to urgent medical situations and visible injuries 24/7 department coverage with rotating shifts, including nights, weekends, and holidays Strong safety protocols and team support always in place What We’re Looking For Detail-oriented multitasker with sound judgment and quick thinking Calm, professional communicator in urgent or emotionally charged situations Adaptable, empathetic team player committed to patient care and service excellence Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine! Duties: Sr Patient Access Associate Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/preadmission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required. Required Qualifications: Sr Patient Access Associate • Minimum of two years customer service experience required. • High school education or equivalent required. • Ability to work in a proactive self-directed manner required. • Multi-tasking and problem-solving abilities required. • Strong written and verbal communication skills required. • Strong communication and organizational skills with aptitude for detail-oriented work required. • Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required. • Ability to type 35 wpm with 95% accuracy rating required. •Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later). Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department). Preferred Qualifications: Sr Patient Access Associate • Experience in health care, collections, registration, or revenue cycle preferred. • Associate's degree in business, healthcare or related field preferred. • Experience in health care revenue cycle functions including insurance or registration preferred. • Experience with Microsoft Office products, specifically Word and Excel preferred. • Depending on the position available, fluency in Spanish preferred. Recruiter Contact Sarah Placzek splaczek@nebraskamed.com Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status. Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for. Use this tool to search for jobs with Nebraska Medicine. Opportunities include full-time, part-time and casual positions in patient care, nursing, nursing support, allied health, diagnostics, administration, customer service, facilities, IT and more. If you are seeking Physician Opportunities, please visit NebraskaMed.com/Careers/Physician-opportunities For opportunities in Food and Environmental Services, please visit NebraskaMed.com/Careers/Food-environmental-services The option to create an automated alert of new job postings is available to candidates. You must create/sign in to our external career site by clicking “Sign In” in the top right corner of the page. If you have not created a sign in yet, please follow the directions on the page. A confirmation email will be sent that you must confirm before any job alerts will be sent. Job alerts are sent daily when a new job requisition is posted that meets your job alert criteria.

Responsibilities

Greet and register patients in a high-acuity Emergency Department setting, ensuring accurate insurance verification and payment collection. Provide compassionate support and way-finding assistance to patients and families while maintaining professional standards.