Sr. Patient Access Coordinator at Flourish Health

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

69000.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Engagement, Care Coordination, Motivational Interviewing, Relationship Building, Problem Solving, Customer Service, Outbound Calling, Electronic Documentation, Telehealth Tools, Case Management, Patient Navigation, Interpersonal Communication

Industry

Mental Health Care

Description

About Flourish Health 1 in 25 adolescents and young adults will be diagnosed with a serious mental illness—and far too many families never receive the care they need. Barriers like long waitlists, limited access, and fragmented systems mean help often comes too late. At Flourish Health (flourish.health), we exist to change that. Our mission is simple: provide access to timely, high-quality mental health care. We specialize in serving patients and families navigating complex symptoms and systems, meeting them with compassion, clarity, and urgency. About the Role We're hiring a Sr. Patient Access Coordinator to join our Growth team. This role sits at the front door of care and plays a critical role in helping families successfully connect with treatment. The Patient Access Coordinator serves as the bridge between scheduling and admission. Your primary goal is to ensure families are informed, prepared, engaged, and ready to attend their intake appointments. You will proactively identify and address barriers that may prevent families from showing up, completing required tasks, or moving forward with care. Success in this role will be measured by patient readiness, completion of pre-admission tasks, and appointment attendance. This role is ideal for individuals who: Enjoy building relationships and motivating people to take action Are energized by solving problems and removing barriers to care Can balance empathy, persistence, and accountability Have experience working with underserved populations Are comfortable engaging families who may be overwhelmed, ambivalent, difficult to reach, or unfamiliar with mental health services Take pride in creating an exceptional experience for patients and families What You'll Do Partner with families between scheduling and intake to ensure they are prepared for their appointment and understand what to expect Conduct reminder calls, texts, and outreach using creative engagement strategies designed to increase appointment attendance and reduce no-show rates Educate families about Flourish's services, treatment model, and admissions process Support patients and caregivers with downloading, setting up, and navigating the Flourish app Assist families with completing pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys Request, collect, and track guardianship documentation and other required records needed prior to admission Identify and proactively address barriers that may impact attendance, engagement, or readiness for care Use motivational interviewing and engagement techniques to support families who may be hesitant, overwhelmed, or unsure about treatment Coordinate closely with Clinical Admissions Specialists, Clinical Access Specialists, and operational team members to ensure smooth handoffs and timely progression through the admissions process Track outreach efforts, documentation, and readiness milestones in accordance with organizational standards Monitor upcoming appointments and prioritize outreach efforts to maximize clinician utilization and appointment attendance Contribute ideas, workflows, and process improvements aimed at improving show rates, patient engagement, and operational efficiency Support administrative and operational projects as needed Who You Are You're an organized, resourceful professional who thrives in fast-moving environments and enjoys helping people take the next step toward care. You understand that access to treatment often depends on persistence, relationship-building, and removing practical barriers. The right candidate (you!): Feels energized by patient engagement, care access, and problem-solving Is comfortable making outbound calls and proactively reaching out to families Communicates clearly and confidently with patients, caregivers, and external stakeholders Has patience and skill working with families who may be overwhelmed, skeptical, hard to reach, or ambivalent about treatment Takes pride in providing exceptional customer service and creating positive patient experiences Is highly organized and able to manage multiple priorities simultaneously Is flexible and open to changing workflows as the organization grows Is eager to jump in and support the team where they're needed Requirements Bachelor's degree required; experience in behavioral health, healthcare administration, social services, care coordination, patient navigation, or a related field preferred 4-8 years of relevant professional experience in healthcare, behavioral health, customer success, patient engagement, admissions, or care coordination Experience working directly with patients, families, or caregivers Strong organizational skills and attention to detail Excellent verbal and written communication skills Comfort navigating changing workflows in a scaling organization Experience using technology platforms, telehealth tools, and electronic documentation systems Demonstrated ability to engage individuals from diverse backgrounds with empathy and professionalism Intrinsic motivation to connect patients and families with care as quickly as possible Must be 18 years or older Attendance at 2+ in-person events per year required Schedule & Work Environment Job Type: Full-time position Work environment: Remote, home office environment Salary: $60,000 - $69,000 Schedule: Typical schedule is 3 days a week 8:30-5pm in your time zone and 2 days a week 9:30-6pm or 10-6:30pm in your time zone Evening availability is required to best support the adolescents and families we serve Benefits: 401(k) matching Home Office Stipend Paid Time Off Medical, Dental, and Vision Insurance Why Flourish You’ll join a smart, deeply committed, and slightly quirky team that believes access to mental health care is a moral imperative—not a luxury. If you’re excited by the idea of using your clinical skills to reduce suffering at scale, while helping build something that doesn’t yet fully exist, we’d love to meet you. The Right Person The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions. You thrive in fast-paced environments, can navigate through high-stakes situations, and are committed to creating safe, integrated, and high-quality care. Flourish encourages applicants from all backgrounds, including those with lived experience, people of color, LGBTQ-identifying individuals, veterans, and differently abled individuals. EEO statement Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive. E-Verify Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.

Responsibilities

The Sr. Patient Access Coordinator acts as the bridge between scheduling and admission, ensuring families are prepared and engaged for intake appointments. This includes conducting outreach, educating families on services, and removing barriers to care to reduce no-show rates.