JOB DESCRIPTION:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

EDUCATIONAL AND PROFESSIONAL REQUIREMENTS

• Applicants with previous experience in call centre are welcome to apply
• Able to do coverage when need arises after office hours till 9pm and on weekends

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor