Sr Principal Customer Success Account Manager - CTJ - Top Secret at Microsoft

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

251900.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Solution Delivery, Practice Management, Consulting, Portfolio Management, Cloud Technologies, AI Technologies, Stakeholder Management, Program Management, Delivery Orchestration, Strategic Planning, Technical Engagement, Resource Orchestration, Analytical Capabilities, Executive Sponsorship, Operational Health

Industry

Software Development

Description

Partner with the Account Director, Strategic Account Executive and Account Technology Strategist to build and execute the Strategic Account Plan -Lead the success & support team, aligning to prioritized customer solutions, managing the Strategic Account Plan at a global level. Accountable for the Consumption plan - Accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources aligned to the account. Ensures prioritized success engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones. Engage Customer Executive Sponsors - Establishes and nurtures strong executive sponsorship and manages the relationships with senior customer leadership to drive the execution of the support coverage model, strategic account plan, consumption roadmap & delivery execution oversight. - Is experienced with real-world, hands-on experience designing, developing, deploying, and supporting large technology solutions. Knowledgeable and experienced in creating solutions that leverage cloud and AI technologies and that provide maximum business value, are repeatable, and sustain the test of time. Accountable for Delivery Orchestration & Support Outcomes Balances prioritization between implementing new innovative capabilities and ensuring customer operational health. - Leads and strategically orchestrates a team of CSAMs and the overall global account support and success team to ensure the health of the customer's solutions, orchestrated prioritized modernization and transformation projects, which lead to customer outcomes. Accountable for Consumption Planning and Execution for Strategic Pursuits - Aligns the strategic account planning and cross-organization support coverage to drive consumption planning and success engagement execution aligned to the desired customer outcomes. Accountable for the development and execution of a cross-cloud consumption plan, and operational health of the customer solutions deployed today and in the future. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: - The successful candidate must have an active U.S. Government Top Secret Security Clearance. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance. - 5+ years relevant work experience within Federal/Government Industry. - Experience in a Senior Program Manager or Senior Engagement Manager position focused on cloud and software/services solution preferred. - Experience building relationships with senior customer roles in large or highly strategic accounts. - Experience in managing various stakeholder relationships to get consensus on solutions and engagements required. - Experience planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities. - Experience with technical engagement and delivery management and/or program management for large, complex, and global strategic customers. Customer Success Account Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. MCAPSA Customer Success Account Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation.

Responsibilities

The role involves partnering with various account leaders to build and execute a Strategic Account Plan while leading a global success team. The manager is accountable for customer engagement, ensuring operational health, and orchestrating modernization projects to achieve desired outcomes.