COMPANY DESCRIPTION

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

QUALIFICATIONS

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 15+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at CIO/CTO level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

ABOUT THE ROLE

This is a program-level architecture role designed for our most strategic and complex customers. As a Senior Principal Architect, you will act as the architect of architects, shaping platform strategy, governance, and value realization across enterprise-scale programs and multi-geo environments.
Your purpose is to engage at the executive level (CxO and Enterprise Architects), define a long-term architecture vision, and ensure all delivery teams—ServiceNow, partner, and customer—align to that vision to drive business outcomes at scale.

WHAT YOU WILL DO

• Own enterprise platform strategy across large, multi-workflow, multi-geo engagements.
• Engage with CIO/CTO and senior stakeholders to align platform vision to business objectives and outcomes.
• Serve as the program-level governance leader, setting architectural standards and guiding Principal Architects and partners.
• Define governance frameworks and operating models for complex delivery environments.
• Anticipate and mitigate strategic risk across programs, ensuring scalability and platform health.
• Provide thought leadership across industry forums and influence ServiceNow product direction with feedback from the field.

WHY THIS ROLE IS DIFFERENT

This is not a delivery execution role. It is a strategic, high-impact position for architects who can shape the future of the platform at enterprise scale. If you thrive on engaging executives, setting vision, and influencing large, complex programs, this is the role for you.

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• Ability to travel up to 80%
• Creativity with comfort running programs independently within a “startup paced” environment
• Experience driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• ServiceNow certifications in aligned workflow
• Industry domain expertise in desirable
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.