Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the One Energy Plaza headquarter located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

KNOWLEDGE/SKILLS/ABILITIES

• Strong creative thinking and problem-solving skills driven by data.
• Advanced communication and collaboration abilities.
• Strong mentoring skills and desire to drive team culture.
• Detail-oriented with a focus on quality and user experience.
• Deep understanding of human-centered design principles and usability best practices.
• Frame complex problems and propose clean, actionable design strategies.
• Strong business acumen and data-driven decision-making skills.
• Curious learner- Staying current with digital trends and best practices.
• Able to define user flows, interaction patterns, and complete product experiences that align with user needs.

EDUCATION/EXPERIENCE

• Bachelor’s degree in Graphic Design, Interaction Design, Human Computer Interaction, Information Architecture or Library Science, Computer Science, or a related field and 4+ years of experience in product design field or similar, with experience in a lead design role.
• [OR] Associate’s degree in Graphic Design, Interaction Design, Human Computer Interaction, Information Architecture or Library Science, Computer Science, or a related field and 6+ years of experience in product design field or similar, with experience in a lead design role.
• [OR] high school diploma and 8+ years of experience in product design field or similar, with experience in a lead design role.

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge!
We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy!
The Senior Product Designer owns the creation and development of user-centered designs that enhance the overall user experience. This role involves a mastery of creative, technical, and problem-solving skills to design products that are user-friendly, visually appealing, and functional. The Senior Product Designer is accountable for gaining buy-in and adoption, from stakeholders and users, by crafting easy, enjoyable, and effective experiences that satisfy business needs. Collaboration with software engineers and product managers is essential to ensure the feasibility and implementation of design concepts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the creation and development of wireframes, prototypes, journey maps, task flows and personas that inform product direction. Lead design reviews and other ceremonies while also championing best practices across teams.
• Develop an understanding of and serve as the advocate for the end user, providing education and definition for the fuller team.
• Conduct qualitative and quantitative user research (interviews, surveys, usability tests). Analyze insights to inform design decisions and improve user adoption.
• Collaborate with cross-functional team and stakeholders, to drive user adoption and align on user experiences that effectively satisfy business goals and ensure technical feasibility and alignment with the product vision.
• Mentor junior designers or leading design initiatives. Foster a collaborative design culture with the full product team.
• Define and drive the product design strategy. Own end-to-end design processes for complex features or products.
• Advocate for user accessibility considerations.
• Define and document user experience patterns, behavioral patterns, and interaction models to ensure consistency.
• Other duties as assigned or may be necessary.