Sr. Product Manager, Agentic AI at Ebay Inc Australia

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

177800.0

Posted On

01 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, AI-Driven Systems, Regulatory Compliance, Customer Experience, Machine Learning, Data-Driven Decisioning, Automation Frameworks, Cross-Functional Collaboration, User Experience, APIs, Cloud Services, Enterprise Tools, Product Vision, Storytelling, Analytics, Teammate Feedback

Industry

technology;Information and Internet

Description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: We’re looking for an AI Product Manager for Assisted Services, with a specific focus on Regulatory. This role will be essential in crafting the future of how eBay’s customer support ecosystem ensures compliance, efficiency, and ease. You’ll define and deliver AI-powered flows that help our teammates navigate complex regulatory environments—so they can focus on what matters most: crafting trust and delight in every interaction. This role reports into the Global Customer Experience Product organization and works closely with engineering, data science, design, legal, and operations teams across the globe. Our vision is a future where teammates are liberated from concerns about the tools they use, allowing them to focus entirely on building strong customer relationships and delivering outstanding support. This role will be central to that mission, focusing on the products that directly enable teammate success, ultimately driving improved Customer Experience (CX) ease. What you will accomplish: Lead AI-first innovation across eBay’s Assisted Services products, building intelligent flows that simplify complex regulatory requirements for teammates and customers. Build intuitive user experiences and backend workflows that ensure compliance while minimizing friction, helping our teammates stay focused and our operations stay efficient. Collaborate across disciplines—partner with Engineering, Legal, Trust, and Policy—to define roadmaps, shape data-driven decisions, and drive measurable outcomes. Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance. Define and deliver strategy for global regulatory domains (e.g., DSA, PRCi), ensuring alignment across business lines and regional requirements. Champion a culture of responsible AI, ensuring transparency, fairness, and compliance in every solution you bring to market. What you will bring: 5+ years of product management experience, ideally in AI-driven systems, regulatory domain, or customer experience platforms. A proven grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments. Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools). Proven ability to collaborate effectively with cross-functional teams and communicate complex ideas with clarity and impact. Consistent track record of delivering solutions that balance regulatory difficulty with seamless user experience. Validated ability to clearly articulate product vision and inspire confidence (storyteller) The base pay range for this position is expected in the range below: C$133,200 - C$177,800 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. This job posting relates to an existing vacancy within eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. The eBay Careers website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

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Responsibilities

Lead AI-first innovation across eBay’s Assisted Services products, focusing on simplifying complex regulatory requirements. Collaborate with various teams to define roadmaps and drive measurable outcomes.