Sr Product Manager, Consumer, User Activation & Support at Dexcom

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

236400.0

Posted On

06 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, User Activation, User Support, Data Analysis, Cross-Functional Collaboration, Agile Methodologies, Digital Health, User Experience Design, Communication Skills, Project Management, Analytical Skills, Empathy, Problem Solving, Product Lifecycle Management, Regulatory Compliance, Continuous Improvement

Industry

Medical Equipment Manufacturing

Description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Join our dynamic and innovative consumer team at the crux of innovation, technology, and consumer products! We are dedicated to empowering individuals to take control of their health and well-being through cutting-edge biosensor technology and intuitive app experiences. If you're passionate about pushing the boundaries of what's possible and thrive in fast-moving environments, we want you on our team. Together, we create solutions that make a positive impact on people's lives. As a Product Manager in our Consumer team, you will drive the strategy and development of our in-app activation and support features including onboarding, education, account management and support. You will work with cross-functional teams to champion new activation and support capabilities and coordinate their development from conception to commercialization. Where you come in: You will evaluate and analyze user behavior, feedback, and support data—as well as our current onboarding, education, and in-app support experiences—to identify friction points, gaps, and opportunities to improve activation and retention. Develop a strategic vision for user activation and ongoing support that aligns with our company's mission and growth objectives. Translate this vision into a clear, actionable product strategy and roadmap, driving initiatives that enhance user engagement, satisfaction, and retention. You'll collaborate closely with design, engineering, clinical, marketing, and customer support teams to deliver intuitive, scalable, and impactful solutions. You'll champion a user-first mindset, advocating for features that reduce setup time, increase confidence, and foster long-term engagement. You'll own the end-to-end product lifecycle—from discovery and requirements gathering to launch and iteration—ensuring timely delivery and measurable outcomes. You'll partner with analytics and research teams to define success metrics and continuously optimize the user journey based on data and insights. You'll stay ahead of industry trends and best practices in digital health, onboarding, and support to inform product innovation. What makes you successful: You have proven experience in product management for consumer-facing apps and thrive in fast-paced, ambiguous environments. Experience designing onboarding, user education, or in-app support experiences is a strong plus. Excellent communication and collaboration skills. Ability to prioritize and manage multiple projects simultaneously. Data-driven mindset with strong analytical skills. Experience in digital health, particularly with regulated medical products, is a plus—especially if you have familiarity with navigating regulatory frameworks and compliance constraints. Deep empathy for users and a passion for creating intuitive, empowering experiences that drive activation, education, and long-term engagement Experience leading cross-functional teams through the full product lifecycle—from discovery and ideation to launch and iteration. A bias for action and a results-driven mindset, with comfort navigating ambiguity and balancing short-term needs with long-term strategy. Familiarity with agile development methodologies and tools like Jira, Figma, and product analytics platforms A user-first mindset and a commitment to continuous improvement, always seeking ways to reduce friction and enhance support experiences. What you'll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: (Highlight the appropriate range) Travel: 5-15% Experience and Education Requirements: Typically requires a Bachelor's degree and a minimum of 13 years of related experience. At this level a graduate degree may be desirable with 6 years of related experience Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $141,800.00 - $236,400.00

Responsibilities

Drive the strategy and development of in-app activation and support features, including onboarding and education. Collaborate with cross-functional teams to enhance user engagement and retention.