Sr Product Manager Technical at Mastercard

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Technical Product Roadmap, Working Backwards Methodology, User Story Creation, Platform Capability Planning, Customer Research, Runtime Metrics Analysis, Stakeholder Coordination, Product Documentation, Risk Identification, Mentoring, Acceptance Criteria Definition

Industry

IT Services and IT Consulting

Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Sr Product Manager Technical Overview: Overview • Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements • Collects and shares user stories with engineering teams • Acts as the voice of the business customer and accountable for the platform services Responsibilities • Owns the working backwards document and vision for feature releases • Identifies gaps and charters new platform capabilities as required • Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product • Participates with the business in customer research to inform platform product feature needs • Contributes near-term input (quarterly) for the platform product portfolio and roadmap • Makes trade-off decisions on platform product features • Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests • Exhibits expertise within platform feature area and coordinates with interdependent teams • Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set • Has visibility into the design of the user experience • Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed • Continuously monitors feature development at the feature level • Reviews product demo with the development team against acceptance criteria for the feature set • Prepares launches and monitors platform performances, adoption, and operational health for feature sets • Stays aligned with GTM plans for the feature set • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership • Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature • Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues About you • Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them • Independently identifies and researches anomalous performance; escalates findings to senior management • Coordinates internal forums to collect and identify feature-level development opportunities • Owns and manages product documentation; enables self-service support and/or works to reduce overhead • Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership • Establishes a network within the organization; begins to build internal and external networks • Mentoring team members • Assists with candidate selection and onboarding Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.

Responsibilities

The role involves decomposing business requirements into technical features and managing the platform product roadmap using the Working Backwards method. The manager is responsible for owning feature releases, monitoring operational health, and coordinating with engineering and UX teams to deliver business value.