Sr. Product Manager at Upshop

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, eCommerce, SaaS, Digital Commerce, Retail Technology, Omnichannel Solutions, Data Analysis, Stakeholder Management, Leadership, Customer Discovery, Product Strategy, Roadmap Development, Cross-Functional Collaboration, Market Analysis, Go-To-Market Strategy, Public Speaking

Industry

Software Development

Description

About Upshop Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 55k+ stores, 35 countries, and 3 continents. What’s Important at Upshop Core Values Being Extremely Accountable. We own outcomes end-to-end. We do what we say, fix what we break, and proactively close the loop. We are Biased for Action. Move with urgency and ownership. We make informed decisions quickly, iterate, and course correct with data. Remaining Customer Obsessed. Start with the customer and work backward. We deeply understand their needs, pain points, and context and measure success by their outcomes, not our activity. Always Innovating. Relentlessly seek better ways. We experiment, learn fast, and turn insights into scalable improvements. We Demand Excellence. Hold a high bar for quality, craftsmanship, and results. We set ambitious standards and deliver with pride. Overview of the role As a Senior Product Manager, you will shape the strategy and execution of Upshop’s eCommerce product – Commerce 360, driving product innovation that supports retailers’ digital transformation. You will own the end-to-end success of the Commerce 360 product, including strategy, execution, adoption aligned to measurable business outcomes (e.g., revenue impact, retention, and customer value). You will play a pivotal role in identifying market trends, competitive opportunities, and customer needs to prioritize and execute a roadmap that enhances our eCommerce offerings. In this role, you will have the opportunity to be a platform-minded product leader, partnering with other PMs to shape and operationalize Upshop 360 platform across all product suites. Responsibilities Define and evolve the product vision and strategy for Commerce 360 product suite, leveraging market insights, customer needs, and competitive analysis. Build, prioritize, and manage the product roadmap to deliver measurable customer and business value. Lead continuous customer discovery to identify unmet needs, validate solutions, and ensure Commerce 360 solves meaningful retailer problems. Partner with Product Owner, engineering, design to translate strategic initiatives into clear requirements, architectures, and actionable delivery plans. Drive adoption and engagement of new and existing features for the Commerce 360 suite. Define and track product success metrics, leveraging quantitative and qualitative insights to inform prioritization, tradeoffs, and continuous improvement. Collaborate with peer Product Managers to strategize and execute a platform strategy, ensuring the eCommerce product integrates seamlessly into Upshop 360 platform to deliver unified, end-to-end value for customers. Partner with Product Owners, Customer Success, Sales, and Support to ensure successful product launches, customer satisfaction, and ongoing value realization. Support go-to-market activities including pricing, positioning, sales enablement, and product storytelling. Represent Upshop as a thought leader in the retail and ecommerce ecosystem through events, webinars, and industry discussions. Evaluate partnership or integration opportunities that strengthen the ecommerce product portfolio. Qualifications Required skillsets 5+ years of Product Management experience in eCommerce, B2B or B2B2C SaaS in tech-forward organizations. Demonstrated ability to translate product strategy, develop roadmaps, and execute cross-functional initiatives. Experience in digital commerce platforms, retail technology, or omnichannel solutions. Demonstrated ability to work effectively with engineering teams on complex, API-driven, or platform-based products. Strong data and analytical skills, with experience using metrics, customer insights, and experimentation to guide product decisions. Ability to lead through influence, aligning cross-functional teams and peer Product Managers around shared priorities and platform goals. Excellent communication, stakeholder management, and leadership capabilities. Preferred Qualifications Bachelor’s degree in business, marketing, technology, or related field; MBA is a plus. Strong execution leadership (project management), with the ability to manage complex, multi-stream initiatives across product, engineering, and go-to-market teams. Public speaking, thought leadership, or participation in industry events. Experience assessing market opportunities for partnerships or acquisitions. Benefits/Perks Competitive compensation Employer-matched 401(k) Generous PTO and benefits package Career development opportunities Collaborative, growth-oriented culture at the forefront of grocery tech innovation

Responsibilities

As a Senior Product Manager, you will shape the strategy and execution of Upshop’s eCommerce product, driving product innovation that supports retailers’ digital transformation. You will own the end-to-end success of the Commerce 360 product, including strategy, execution, and adoption aligned to measurable business outcomes.