We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford’s retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.
Come help build a better world, wherever everyone can and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship with customers and continuously improving our user experience.

IN THIS POSITION…

Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, how 3rd party auxiliary equipment is integrated with the vehicle’s electrical and software systems, and the value those vehicles provide.
Customization and Automation is a group within the Ford Pro Intelligence business unit that dedicates itself to simplifying how our cars are integrated electronically and digitally. Through listening to customers, researching, and deeply understanding the market, this team leads the future of how Ford can differentiate its vehicles and create experiences customers love. We are looking for passionate product professionals who will continue to help us redefine the future of vehicle integration.

• Own the end-to-end strategy and drive vehicle feature automation and customization for the VIS/Upfitter platform.
• Roadmap Planning: Work closely with the regional business leads to ensure alignment on regional needs, feature priority, and business case alignment
• Champion VOC: Work closely with upfitters and end users to determine proper use cases and best-in-class UI/UX experience, and translate our customer and business partner needs into clearly defined market requirements
• Documentation Creation: Create artifacts (PRDs, PRFAQs, Strategy Documents) to guide product development work.
• Market Awareness: Understand the competitive landscape, what other competitors offer, and how we can differentiate ourselves to be better
• Product Development: Oversee the product development lifecycle, including defining requirements, creating user stories, and working closely with the various engineering and design teams to deliver high-quality products on time.
• Develop and maintain a comprehensive product backlog: Create user stories, epics, and features, ensuring alignment with the product roadmap and business goals.
• Product Evangelist: Support the business by attending marketing shows, on-site customer visits, virtual customer training, and VOC sessions, and internal showcases.
• Customer-focused: Ensure that customer needs and feedback are at the forefront of product development efforts, enhancing user experience, and satisfaction.
• Stakeholder Management : Collaborate with internal stakeholders, including product owners, software engineers, end users, and customer support, to gather requirements, prioritize features, and ensure successful product delivery.
• Overall Product Support: Provide comprehensive support for the product, including post-launch maintenance, troubleshooting, customer training, and continuous improvement.