GENERAL INFORMATION

Req #
WD00086061
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, August 1, 2025
Working time:
Full-time

Additional Locations:

• United States of America - North Carolina - Morrisville

BASIC QUALIFICATIONS

• 5+ years of Experience with AI Ops or global CloudOps as a Technical Product Manager is required.
• 5+ years of Experience with technical project coordination or delivery for a software product is required.
• Bachelor’s degree in Engineering, Computer Science, Data Science, Information Technology or relevant field is required.

PREFERRED QUALIFICATIONS

• 10+ years of Experience with technical project coordination and software product delivery for global enterprise IT Operations.
• observability, enterprise cloud operations, SRE/DevOps.
• Hands-on Experience with AI Agent Technologies and their constraints (LangChain, homegrown LLMs).
• Experience defining and evaluating intelligent workflows: diagnostics, remediation, and infrastructure optimization.
• Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms.
• Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel.
• Ability to translate technical complexity into business value.
• Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact.
  The base salary budgeted range for this position is $155-175k. Individuals may also be considered for bonus and/or commission. This is a hybrid position 3 days per week at our Morrisville location.
  Lenovo’s various benefits can be found on www.lenovobenefits.com.
  In compliance with Colorado’s EPEWA, the expected application deadline for this position is October 2, 2025. This applies to both external and internal candidates.

ABOUT THE ROLE

As a Sr Product Manager – AI Operations (AIOps), you’ll help define and deliver the product roadmap and delivery strategy for the AIOps domain, focusing on building intelligent and automated operations for complex cloud environments.

KEY RESPONSIBILITIES

• Define and prioritize features across six core AIOps product services:
  o Enterprise Monitoring & Alerting – unified observability through metrics, logs, and traces.
  o ServiceNow ITSM – integration and orchestration of incident, change, and problem management workflows.
  o ServiceNow CMDB – automated discovery and dynamic topology mapping of infrastructure and services.
  o Microsoft Operations Copilot – AI-powered agents to assist with diagnostics, RCA, and recommendations.
  o Microsoft Automation Platform – closed-loop automation for remediation and routine tasks.

o Smart Dashboard – real-time visual intelligence for operations center and executive reporting.

• Collaborate with engineering, design, DevOps, and architecture teams to ensure successful implementation.
• Translate customer pain points and operational needs into actionable user stories and functional requirements.
• Drive cross-team alignment and facilitate agile delivery processes (backlog grooming, sprint planning, etc.).
• Engage with customers and internal stakeholders to validate product value and prioritize enhancements.
• Monitor competitive AIOps solutions and emerging technologies to ensure long-term differentiation.