Organizes and coordinates multiple large and/or complex customer facing or internal programs, in accordance with ACI project management methodology, while ensuring the business unit’s objectives align with the technology solutions. Provides strategic guidance to team and project managers in ways that promote ACI's culture. Coordinates departmental or cross-functional teams, focused on the delivery of new products/systems or upgrade of existing products/systems or solution. Partners with stakeholders’ business unit leaders to translate their objectives into manageable programs that will execute upon those strategies. Monitors the program from initiation through implementation and delivery. Accountable for planning and directing schedules, managing resource needs and monitoring budget/spending. Organizes cross-functional activities, ensuring completion of the program on time, with agreed upon scope, within budget and of the highest quality, while managing escalation as well as program level risk and issue resolution. Provides dashboard reporting at a program level, and leads update meetings. Must be an excellent leader and with experience in matrix managing staff of different disciplines to produce results in a timely manner. The goal is to ensure that the program delivers desirable outcome for ACI.

A typical day at ACI for a Senior Program Manager is:

• Takes a leadership role in managing one or more complex programs critical to the success of the customer and ACI lead team of project managers allocated to projects within the program. Lead complex programs to create a path forward for the team.
• Manages program scope to ensure what is being delivered is consistent with what was agreed upon with all necessary stakeholders, which includes ensuring proper charter.
• Develops integrated schedule that is inclusive of all program milestones, resources and constraints to ensure timely completion of program to achieve ROI.
• Manages program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication, escalating and mediation in an orderly manner and in accordance with ACI project management methodology.
• Partners with other business unit colleagues, cross-functionally and with third-parties to build strong teams that can work through program challenges.
• Facilitates successful negotiations such as resource constraints as appropriate throughout the program. Ensures consensus and agreement across customers and/or internal partners and project managers.
• Mentors junior associates in program and project methodologies and best practices.
• Collaborate with peers to share lessons learned across multiple programs and portfolios and harvest best practices across the organization.
• Ability to synthesize strategic solutions, broad problems and implement suitable strategies to meet program delivery objectives.
• Optimize execution with a comprehensive and tailored approach that integrates best practices while adapting to the specific dynamics of multiple fast moving technology teams.
• Communicates effectively across all levels of the organization to drive progress and keep leadership and all project stakeholders informed of program updates and status through dashboard and risk register, etc.
• Formulates, organizes and monitors inter-connected projects and manage deadlines, budget and other activities.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. 

Knowledge, Skills and Experience needed to succeed in this role: 

• Bachelor’s Degree, or equivalent work experience.
• 5+ years program management experience with demonstrated experience delivering high quality results for complex, transformational programs or 10-12 years project management experience managing complex projects.

Preferred Knowledge, Skills and Experience needed for this role: 

• Excellent communications skills, verbal and written.
• Proficient in use of MS Project.
• PMP preferred, working towards obtaining or approved equivalent.
• Ability to communicate effectively with C-Level.
• Tolerate and comfortable with risk and uncertainty.
• Ability to act without having the full picture.

Core Capabilities:

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.

Organizes and coordinates multiple large and/or complex customer facing or internal programs, in accordance with ACI project management methodology, while ensuring the business unit’s objectives align with the technology solutions. Provides strategic guidance to team and project managers in ways that promote ACI's culture. Coordinates departmental or cross-functional teams, focused on the delivery of new products/systems or upgrade of existing products/systems or solution. Partners with stakeholders’ business unit leaders to translate their objectives into manageable programs that will execute upon those strategies. Monitors the program from initiation through implementation and delivery. Accountable for planning and directing schedules, managing resource needs and monitoring budget/spending. Organizes cross-functional activities, ensuring completion of the program on time, with agreed upon scope, within budget and of the highest quality, while managing escalation as well as program level risk and issue resolution. Provides dashboard reporting at a program level, and leads update meetings. Must be an excellent leader and with experience in matrix managing staff of different disciplines to produce results in a timely manner. The goal is to ensure that the program delivers desirable outcome for ACI.

A typical day at ACI for a Senior Program Manager is:

• Takes a leadership role in managing one or more complex programs critical to the success of the customer and ACI lead team of project managers allocated to projects within the program. Lead complex programs to create a path forward for the team.
• Manages program scope to ensure what is being delivered is consistent with what was agreed upon with all necessary stakeholders, which includes ensuring proper charter.
• Develops integrated schedule that is inclusive of all program milestones, resources and constraints to ensure timely completion of program to achieve ROI.
• Manages program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication, escalating and mediation in an orderly manner and in accordance with ACI project management methodology.
• Partners with other business unit colleagues, cross-functionally and with third-parties to build strong teams that can work through program challenges.
• Facilitates successful negotiations such as resource constraints as appropriate throughout the program. Ensures consensus and agreement across customers and/or internal partners and project managers.
• Mentors junior associates in program and project methodologies and best practices.
• Collaborate with peers to share lessons learned across multiple programs and portfolios and harvest best practices across the organization.
• Ability to synthesize strategic solutions, broad problems and implement suitable strategies to meet program delivery objectives.
• Optimize execution with a comprehensive and tailored approach that integrates best practices while adapting to the specific dynamics of multiple fast moving technology teams.
• Communicates effectively across all levels of the organization to drive progress and keep leadership and all project stakeholders informed of program updates and status through dashboard and risk register, etc.
• Formulates, organizes and monitors inter-connected projects and manage deadlines, budget and other activities.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. 

Knowledge, Skills and Experience needed to succeed in this role: 

• Bachelor’s Degree, or equivalent work experience.
• 5+ years program management experience with demonstrated experience delivering high quality results for complex, transformational programs or 10-12 years project management experience managing complex projects.

Preferred Knowledge, Skills and Experience needed for this role: 

• Excellent communications skills, verbal and written.
• Proficient in use of MS Project.
• PMP preferred, working towards obtaining or approved equivalent.
• Ability to communicate effectively with C-Level.
• Tolerate and comfortable with risk and uncertainty.
• Ability to act without having the full picture.

Core Capabilities:

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.