A typical day at ACI for a Senior Program Manager is:

• Takes a leadership role in managing one or more complex programs critical to the success of the customer and ACI lead team of project managers allocated to projects within the program. Lead complex programs to create a path forward for the team.
• Manages program scope to ensure what is being delivered is consistent with what was agreed upon with all necessary stakeholders, which includes ensuring proper charter.
• Develops integrated schedule that is inclusive of all program milestones, resources and constraints to ensure timely completion of program to achieve ROI.
• Manages program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication, escalating and mediation in an orderly manner and in accordance with ACI project management methodology.
• Partners with other business unit colleagues, cross-functionally and with third-parties to build strong teams that can work through program challenges.
• Facilitates successful negotiations such as resource constraints as appropriate throughout the program. Ensures consensus and agreement across customers and/or internal partners and project managers.
• Mentors junior associates in program and project methodologies and best practices.
• Collaborate with peers to share lessons learned across multiple programs and portfolios and harvest best practices across the organization.
• Ability to synthesize strategic solutions, broad problems and implement suitable strategies to meet program delivery objectives.
• Optimize execution with a comprehensive and tailored approach that integrates best practices while adapting to the specific dynamics of multiple fast moving technology teams.
• Communicates effectively across all levels of the organization to drive progress and keep leadership and all project stakeholders informed of program updates and status through dashboard and risk register, etc.
• Formulates, organizes and monitors inter-connected projects and manage deadlines, budget and other activities.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. 

Knowledge, Skills and Experience needed to succeed in this role: 

• Bachelor’s Degree, or equivalent work experience.
• 5+ years program management experience with demonstrated experience delivering high quality results for complex, transformational programs or 10-12 years project management experience managing complex projects.