• Experience in program or project management- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Completed Bachelor’s Degree in Business, Social Work, Public Administration, or equivalent education/experience- Relevant experience working directly with the Federal, State, and Governments, Non-Profits, and strategic partners.- Demonstrated experience in account management, and owning customer facing communication including leading in-person or virtual customer meetings, product demonstrations, or trainings.- Demonstrated experience supporting the design, implementation, and optimization of cross-functional initiatives at scale- Experience in content creation

Are you passionate about being a part of a team where your work has meaningful impact on communities? Do you get excited about building in an ambiguous green field environment? Are you looking for an opportunity to support Amazon’s continued ability to deliver smiles in communities? Amazon Community Operations focuses on ensuring that Amazon has a net positive impact and enriches every community where we operate. We are hiring a Program Manager who will strengthen the connection between Amazon’s operations and the local communities through our probono service offerings, events, and communication initiatives.Key job responsibilitiesKey job responsibilities • Establish new relationships and build long-term strategic partnerships with non-profit and community partners •Build and Operationalize programs in desired geographies, deeply understanding community needs, partner recruitment, forecasting, reporting, and internal/external content creation. • Develop data-driven narrative proposals for new initiatives, evolving programs, and mechanisms to solve customer and partner needs. • Regularly contribute to Strategy and Planning docs as well as WBRs, MBRs and QBRs• Control and optimize geographic budgets while driving measurable improvements in return on investment (ROI).• Work with subject matter experts, partners, and other stakeholders to develop both internal and external facing content when needed that meets audience and program requirements in creative and engaging ways. • Regularly contribute to Strategy and Planning docs as well as WBRs, MBRs and QBRs• Event planning and support for both partner and Amazon led community-facing events • Coordinate high-level discussions between partners and CommOps leadership that drive towards shared goals and new innovations that aim to uplift communities. 10-20% travel per quarterInternal job description

• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Spanish and/or Italian language and marketplace proficiency
• MBA or Master degree in related disciplines
• Outstanding communication and interpersonal skills
• Demonstrated ability to plan and execute initiatives/portfolio with competing priorities to successful implementation
• Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
• Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives Experience with running social media posts
• Experience using Excel.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner

• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Spanish and/or Italian language and marketplace proficiency
• MBA or Master degree in related disciplines
• Outstanding communication and interpersonal skills
• Demonstrated ability to plan and execute initiatives/portfolio with competing priorities to successful implementation
• Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
• Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives Experience with running social media posts
• Experience using Excel