Description
The Senior Program Manager (PM) will be the designated contract manager and single point of authority for a $300M+, IT services delivery program for a federal agency enterprise. The PM will lead a geographically dispersed workforce of staff and subcontractors that delivers 24x7x365 enterprise operations, drives cost-savings, and executes the customer vision to deliver exceptional and proactive customer services through adoption of industry-leading IT and related best practices.

BASIC QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Engineering, Business, or related field
• 15+ years of progressive leadership managing large-scale federal IT infrastructure and operations programs
• A least 5 years of experience interfacing and presenting to C-level executives
• Have extensive experience of leading programs of at least $50M annual value , at least 3,500 users, and across multiple geographic locations.
• Previous experience working Federal Financial Regulatory Agencies (i.e. IRS, FDIC, Federal Reserve, etc) contracts
• Experience on programs overseeing at least 100 Contractors
• 3+ years of experience in managing cloud migration and hybrid-cloud O&M (AWS and/or Azure) and leading enterprise ServiceNow ITSM and Microsoft 365 operations.
• Demonstrated track record delivering cost savings through continuous improvements, automation, and FinOps
• Experience with implementing and operating Zero-Trust security, FedRAMP/FISMA compliance, and supporting ATOs for Moderate or higher systems
• Proven ability to brief and influence C-level executives and government SES officials
• Active PMP required at the time of application with a PgMP by the opportunity submittal
• U.S. citizenship and ability to obtain/maintain Public-Trust clearance (Tier 2 moderate risk) within 30 days of onboarding

PREFERRED QUALIFICATIONS:

• Master’s degree (M.S., M.Eng., MBA, or equivalent) in IT Management, Cybersecurity, or Business Administration.
• Two or more of these advanced certifications: SAFe Agile, ITIL v4, CISSP/CISM/GSEC, AWS Cloud Certification, ServiceNow Certification, Microsoft 365 Certification, FinOps Practitioner, and Lean Six Sigma Black Belt
• 2+ years leading AI/Gen-AI, RPA, or AIOps deployments in a federal environment.
• Experience establishing or running a consolidated enterprise PMO and ISO 9001 or CMMI Level 3+ service-delivery organization.
• Demonstrated success executing Zero-Touch Provisioning, Digital Experience Monitoring, and SASE roll-outs.
• Prior management of a 24x7 operation with multi-time-zone support centers.

CLEARANCE REQUIREMENTS:

Must have or have the ability to obtain a Public Trust clearance.
At Leidos, we don’t want someone who “fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”
If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

• Contract and Program Leadership: Own overall performance for entire program scope including Transition-In, steady-state Operations & Maintenance, Innovation Projects, and Transition-Out. Maintain full authority to act on all contract matters and address customer needs in a timely manner.
• Program and Team Governance: Establish and operate a consolidated PMO that integrates multiple functions and sustains a high performance self-driven team culture. Use SAFe Agile, CMMI-SVC, and other processes to manage scope, schedule, budget, and quality.
• Customer Engagement: Interface with customers and other stakeholders on an ongoing basis to ensure customer service excellence and consistent delivery meeting client expectations.
• Financial Management: Manage program financials to meet or exceed defined targets, and apply FinOps to manage and minimize any unexpected or wasteful costs
• Schedule Management: Develop and manage detailed project schedules and forecasts for program milestones.
• Risk Management: Apply Open FAIR methodology for quantitative risk analysis; chair bi-weekly Risk Review Boards to identify, track, and mitigate risks to minimize unexpected impacts.
• Talent and Resource Optimization: Recruit, retain, and up-skill a high-performing, security-cleared workforce; maintain >95 % staffing. Implement AI-assisted workforce management, lessons-learned repositories, and role-based training that support rapid technology adoption. Plan and ensure effective utilization of all staff and non-labor resources to optimize monthly program costs to meet or exceed financial commitments.
• Innovations: Lead data driven continuous improvements and execution of innovations roadmap to achieve desired or potential cost savings for the customer and deliver superior user experiences. Coordinate with OEM and “reach-back” Centers of Excellence to inject best-of-breed capabilities.
• Performance Metrics: Establish and monitor Service Level Agreements (SLAs) and Key Learning Indicators (KLIs) to continuously improve task execution.
• Service Operations & Customer Experience: Direct 24x7 Service Desk, NOC/SOC interface, End-User Services, Data-Center/Cloud Ops, Network, Voice, Conferencing, Mobility, eDiscovery, and Asset/Configuration Management to meet or exceed all PWS-defined SLAs and drive KLI-based continuous improvement to raise Net Promoter Score (NPS) and first-call-resolution rates.
• Security, Compliance, & Zero-Trust Enablement: Lead zero-trust adoption and maintain compliant security posture across identity, device, network, application, and data pillars. Ensure ongoing FISMA Moderate/High ATO, FedRAMP alignment, TIC 3.0 compliance, COOP/DR readiness, and prompt POA&M closure.