Are you a solution-driven problem solver who thrives at the intersection of technology and business strategy? Join our team as a Senior Program Analyst - a pivotal role responsible for driving innovation through smart systems analysis, intuitive development, and impactful implementation. This is more than just code. It’s about building solutions that support growth, empower users, and enhance operational excellence.

EXPERIENCE & EDUCATION

• Preferred: Associate degree in Computer Science, Information Systems, or Computer Technology.
• Required: Minimum of 4–6 years of relevant experience in software development or systems analysis.
• Proven track record of solving complex business challenges through technical solutions.
• Demonstrated ability to learn new tools and technologies quickly.
• Strong analytical and problem-solving abilities.
• Passion for continuous learning to stay ahead in a rapidly evolving technology landscape.

WHAT YOU’LL DO

As a Senior Program Analyst, you’ll lead end-to-end development across a range of software projects; from analyzing user needs and designing smart solutions to coding, testing, training, and post-implementation support. You’ll collaborate cross-functionally with team members and stakeholders at all levels, embodying our values of Unity, Passion, Customer Focus, Accountability, and Passion in everything you do.

KEY RESPONSIBILITIES

• Review user requirements and identify needs for new software.
• Analyze, plan, and design systems in collaboration with management and staff.
• Develop high-quality, bug-free code by thoroughly reviewing, testing, and conducting peer reviews to ensure flawless execution.
• Monitor the performance of assigned programs and address any issues or process changes.
• Respond promptly to user problems as directed by the supervisor, Help Desk, or users themselves.
• Provide two sets of documentation as requested: one for assisting customers in achieving their system goals and another for system maintenance by users, ensuring timely and cost-effective upkeep.
• Help in establishing time estimates, project goals, and objectives before project initiation and evaluate the effectiveness once completed.
• Maintain technical expertise across all relevant areas impacting current and future projects.
• Assist in implementation efforts, including training, education, user support, and achieving the defined objectives.
• Regularly update the manager on project status and track time spent on tasks, adhering to established priorities.
• Support the development of realistic project deadlines and ensure proper steps are followed to meet project completion.
• Obtain necessary design approval before coding begins, and assist in training, education, and supporting implementation efforts.
• Write clean, efficient, and well-organized programs.
• Conduct research and submit new project proposals as necessary.
• Provide training and support to system users.
• Foster positive working relationships with end users.
• May oversee the work of some programmers.
• Protect sensitive company operations by maintaining strict confidentiality.
• Perform additional duties as assigned.