Sr Project Manager MX Global at Delivery Hero

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Data analysis, Operational problem solving, Stakeholder management, Strategic planning, Process improvement, Regulatory compliance, Marketplace operations, Supply chain operations, Analytical skills, Cross-functional collaboration, Performance metrics, Fraud reduction, Service flow optimization

Industry

technology;Information and Internet

Description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description As a Marketplace Rider Project Manager, you will play a key role in optimizing Rider Support operations for the Spanish market and supporting the evolution of new rider models. You will combine data analysis, operational problem solving and project execution to improve service efficiency, ensure regulatory compliance and deliver a high quality support experience for riders. In this role, you will identify operational gaps, lead service flow improvements and drive initiatives that impact key metrics such as contact ratio, rider satisfaction, supply efficiency and service related costs. You will also act as a key bridge between Supply Operations and Marketplace Experience (MX), ensuring rider support processes align with operational needs while maintaining efficiency and compliance. Qualifications Be a part of a team where you will: Identify Operational improvement opportunities: Analyze service performance data and conduct deep dives to uncover operational inefficiencies and service gaps in the Spanish market. Drive Strategic KRs: Identify new opportunities to improve main KRs, including contact ratio, rider satisfaction, cost savings and supply efficiency. Lead Optimization Projects: Execute projects aimed at improving rider support operations, including initiatives to reduce rider fraud, optimize contact reasons and improve service flows. Develop Experience Processes: Create new agent experience processes specifically for the ES rider model and propose self-service improvements for HelpCenter flows. Work closely with Supply Ops and local operations teams to ensure rider support processes support fleet efficiency and comply with Spanish regulatory requirements. Represent Marketplace in operational forums and cross-functional meetings. Scalability & Expansion: Contribute to the rollout and adaptation of new rider models or service processes in other markets when relevant. Additional Information You have: Strong Analytical Skills: Proven ability to perform independent queries and analyze operational data, conduct deep dives and translate insights into practical operational improvements Experience: 2–4 years in project management, consulting or operations Project Management Expertise: Experience managing initiatives end to end, from identifying problems and validating hypotheses to executing solutions and tracking results. Stakeholder Management: Experience influencing without authority and coordinating across Supply, Legal, Product, and Local Ops teams. Problem-Solving & Compliance: Ability to ensure service operations remain compliant with market regulations while optimizing for efficiency. Soft Skills: High ownership, adaptability and a bias for action. Language: Fluent in English and Spanish Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Responsibilities

The Senior Project Manager will optimize rider support operations for the Spanish market by analyzing performance data and driving strategic initiatives. They will act as a bridge between Supply Operations and Marketplace Experience to ensure efficient, compliant, and high-quality support processes.