PREFERED EXPERIENCE:

• 
  
  
  
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• 
  
  
  
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

• 
  
  
  
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.

• 
  
  
  
• Strong organizational skills with an inquisitive mindset.

• 
  
  
  
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents. Understanding of existing procedures and standards to solve slightly complex problems.
  
  Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for this position is 150,000 annually and the maximum salary for this position is 170,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
  
  Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
  
  Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada)

ABOUT THE ROLE:

As a Process Improvement Manager,
you will be responsible for visible and moderately complex process improvement initiatives.
This job is part of the Continuous Improvement & Client Performance function, which aims to reduce the risk of defects in all products and processes.
This position requires in office support at the San Francisco, CA location during the week.

WHAT YOU’LL DO:

• 
  
  
  
• Provide formal supervision to employees.

• 
  
  
  
• Monitor the training and development of staff.

• 
  
  
  
• Conduct performance evaluations and coaching.

• 
  
  
  
• Oversee the recruiting and hiring of new employees.

• 
  
  
  
• Coordinate and manage the team’s daily activities.

• 
  
  
  
• Establish work schedules, assign tasks, and cross-train staff.

• 
  
  
  
• Set and track staff and department deadlines.

• 
  
  
  
• Mentor and coach as needed.

• 
  
  
  
• Research and gain understanding of current processes.

• 
  
  
  
• Formally document and maintain a roadmap for future process improvement opportunities.

• 
  
  
  
• Manage project pipeline and assign responsibilities to the team.

• 
  
  
  
• Create and maintain project plans, business cases, and cost-benefit trackers, training, and communication plans. Provide project updates to both clients and Sr management and resolve escalated issues.

• 
  
  
  
• Identify equipment and systems that can be modified or applied to improve operational efficiency and product quality. Stay up to date on new technologies and industry trends.

• 
  
  
  
• Approve the allocation of resources and budget appropriately.

• 
  
  
  
• Create and review the new scope of work.

• 
  
  
  
• Adhere to compliance with the Master Service Agreement.

• 
  
  
  
• Develop and implement a risk management and mitigation plan, including Disaster Recovery and Business Continuity plans.

• 
  
  
  
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• 
  
  
  
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems/processes.

• 
  
  
  
• Lead team impact on quality, efficiency, and effectiveness of the job discipline and department.

• 
  
  
  
• Exchange and explain difficult information, convey performance expectations, and handle sensitive issues. Influence parties of shared interests to reach an agreement.