Location:Calgary, AB, CA, T2A 4Y2 Toronto, ON, CA Mississauga, ON, CA, L4Z 3X6 Vancouver, BC, CA Burnaby, BC, CA Qu?bec, QC, CA Edmonton, AB, CA Montréal, QC, CA
Req ID: 50000
Jobs by Category: Operations
Job Function: Planning and Analysis
Status: Full Time
Schedule: Regular

JOIN OUR TEAM AND WHAT WE’LL ACCOMPLISH TOGETHER

The Customer Solutions team is looking for a dynamic, enthusiastic and driven individual with a proven track record to join our Fibre Deployment & Enablement PMO. With your experience in formulation, development, implementation and delivery of a project, you will work with cross-functional stakeholders and subject matter experts from widespread cross-functional teams across TELUS and our partners. As a Senior Project Manager, you will play a key role in planning, executing and delivering complex implementation projects. In this role, you will collaborate across business units, and with key internal and external stakeholders to execute on initiatives with high complexity and/or business impact. Your expertise will help us drive innovation and continuous improvement in fibre delivery to our customers in the East.
Reporting to the Manager, Technology Strategy, this position is accountable for end-to-end project delivery, within a highly collaborative and capable group of team members.

In this role, you will:

• Work in partnership with our stakeholders to undertake and deliver change management projects and drive process improvements
• Using your project management expertise, you will enable cross-functional teams to deliver on complex enablement projects
• Work with stakeholders to align on product advancement and consistency between environments

ABOUT THE FIBRE DEPLOYMENT & ENABLEMENT TRANSFORMATION TEAM…

We are a highly successful community of leaders and subject matter experts who are rapidly growing the TELUS PureFibre footprint in Canada.
This team blends their mastery of network implementation with a passion for ongoing success through challenging the status-quo and a pioneering mindset around technical innovation.
We embrace an ambitious yet friendly and open-minded culture that has supported our evolution into one of the most engaged and operationally reliable teams.

We are authentically passionate about the work we do, about collaborating with our diverse stakeholder community and about seeking innovative new ways of meeting our business goals.

• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.) as part of this position’s main responsibilities given its national scope. A good understanding of French is also required for this position.

A BIT ABOUT US

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks

AS PART OF THIS ROLE…

• You will own project delivery of Fibre Service Areas and Multi Tenant Buildings
• Review escalations and resolve customer services challenges
• Maximize project delivery across cross functional groups
• Inclusive of updating process flow
• Playbooks
• Identifying and mitigating risk
• Right of Entry (ROE) Analysis
• Financial Acumen for ROI
• Understanding of Fibre Network design and infrastructure
• Analyze data, summarize and track information, and create reports and presentations

In this role, you will:

• Work in partnership with our stakeholders to undertake and deliver change management projects and drive process improvements
• Using your project management expertise, you will enable cross-functional teams to deliver on complex enablement projects
• Work with stakeholders to align on product advancement and consistency between environment