Sr. PS and Support Engineer (EAST) at Seraphic Security
Remote, Oregon, USA -
Full Time


Start Date

Immediate

Expiry Date

14 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Macos, Windows, Professional Services, Jira, Ticketing Systems, Project Management Skills, Intune, Communication Skills, Firewalls, Zendesk, Linux

Industry

Information Technology/IT

Description

The browser has become the main productivity tool for employees due to driving trends like working remotely, BYOD, and web-based SaaS applications.
At Seraphic, we are revolutionizing browser security. Our patent-pending technology offers unmatched protection against zero-day attacks, phishing, and malicious downloads. By operating at the core of the browser, we provide comprehensive visibility and control, preventing data loss and leakage.

WHY SERAPHIC?

  • Seamless Access: Browse internal sites and private applications directly from your browser without a VPN or a remote desktop
  • Innovative Environment: Be part of a team leading the cybersecurity frontier shaping the modern solutions impacting billions of users
  • Challenging Technologies: Engage with a rich SaaS app, high-scale backend processing millions of requests, and a core networking solution, all with the highest level of security
  • Innovation and Leadership: Leverage our patented technology and leadership recognition, such as Frost & Sullivan’s 2024 Enabling Technology Leadership Award for Global Zero Trust Browser Security
  • Collaboration and Team: Work with industry experts in a collaborative environment to solve complex problems
    This is an exciting opportunity to join a fast-growing start-up company, consisting of talented team players, with the best-of-breed solution revolutionizing browser security.
    Join us in shaping the future of secure browsing!
    We are looking for a proactive and detail-oriented PS and Support Engineer.
Responsibilities
  • Onboard new customers, ensuring smooth initial integration with our products
  • Provide comprehensive technical support, diagnosing and resolving customer issues efficiently
  • Configure and customize Seraphic products to meet specific client environment requirements
  • Collaborate closely with product and R&D teams to address technical challenges and suggest system improvements
  • Support sales teams by offering technical expertise during pre-sales processes
  • Develop and maintain technical documentation, including user guides and FAQs
    Requirements:
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