Sr. Receptionist at OpenText
Waterloo, ON N2L 0A1, Canada -
Full Time


Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

0.0

Posted On

06 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Human Resources/HR

Description

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

Responsibilities
  • Brand Ambassador: Deliver a best-in-class welcome experience for executives, board members, clients, VIPs, and employees ensuring a polished representation of OpenText at every interaction.
  • Operational Leadership: Oversee and optimize high-volume reception operations, including multi-line phones, shipping/mail, visitor registration, and guest services at a global HQ scale.
  • Executive Support: Anticipate and respond to the needs of executive leaders and their assistants with discretion, urgency, and professionalism.
  • Security& Compliance Partner: Act as a critical point of control for visitor access, liaising with Security to mitigate risks such as tailgating and ensuring compliance with security protocols.
  • Event Support: Support logistics for corporate events, town halls, and executive meetings, including vendor management, catering, signage, and room readiness.
  • Program Oversight: Manage and support key workplace programs such as Envoy visitor registration, EV parking registration, shuttle bus scheduling, and other employee service programs.
  • Employee Experience Champion: Shape the onboarding and workplace experience for employees, from first day welcomes to ensuring smooth daily operations.
  • Communication Hub: Serve as a central liaison across Facilities, IT, HR, and other departments, ensuring seamless flow of information and issue resolution.
  • Continuous Improvement: Identify and implement process enhancements that improve efficiency, service quality, and employee/guest satisfaction.
  • Crisis& Incident Response: Act as the first point of contact during building emergencies or disruptions, ensuring clear communication and calm coordination.
Loading...