Sr Receptionist at RR Donnelley

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

26.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-line Phone System Operation, Front of House Service, Tracking Software Utilization, Quality Assurance, Training Junior Staff, Office Equipment Troubleshooting, MS Office Proficiency, Customer Relationship Management, Prioritization, Organizational Skills, Attention To Detail, Confidential Document Handling, Independent Decision Making, Communication Skills, Telephone Etiquette, Email Etiquette

Industry

Marketing Services

Description

Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description Schedule: Monday - Friday 9:00am - 6:00pm The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support. Job duties (* denotes an “essential function”) *Perform work in reception according to established procedures *Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner *Welcome clients and visitors to the office with warmth and professionalism *Notify employees of visitor arrival and answer questions *Guide clients and visitors with appropriate instructions and hospitality for their needs *Provide high level, front of house services to clients and visitors *Utilize appropriate logs and/or tracking software for all assigned work *Meet contracted deadlines for accepting, completing, and delivering work assignments *Communicate with peers, supervisor or client on job or deadline issues Help foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and information Performs Quality Assurance on own, and work of others, if required May train more junior staff members Assist office services or other peer teams with workload, as needed Complete other administrative tasks as assigned by management Troubleshoot basic office equipment problems Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Qualifications Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience Minimum 3 years’ experience preferably in a legal, banking or large corporate environment Reception, switchboard or administrative assistant experience preferred Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools Familiar with general office procedures to meet and maintain client satisfaction Ability to work in a fast-paced, team environment, working both independently and collaboratively Ability to prioritize work, balance projects and meet deadlines in a timely manner Strong attention to detail with good organizational skills and emphasis on accuracy and quality Ability to handle sensitive and/or confidential documents and information Ability to make independent decisions that conform to business needs and policy Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure Must be self-motivated with positive can-do attitude Must be able to interact effectively with multi-functional and diverse backgrounds Additional Information The rate of pay for this role at the noted RRD location is $26.00 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans Department: Legal & Document Processing

Responsibilities

The Senior Receptionist manages the reception desk, greeting clients and visitors warmly, answering and transferring calls on a multi-line system, and providing high-level front-of-house services. Essential duties also include utilizing tracking software, meeting deadlines, communicating job issues, and handling sensitive information.