Sr Records Associate at RR Donnelley

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

26.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Records Management, Customer Service, Data Entry, Attention to Detail, Organizational Skills, MS Office, Legal Records Services, Problem Solving, Communication Skills, Team Collaboration, Confidentiality, Quality Assurance, Training, Time Management, Independent Judgment, Proactive Approach

Industry

Marketing Services

Description

Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Job Description Position summary The Senior Records Associate is responsible for delivering exceptional customer service to our clients in Records services, including, but not limited to file and database maintenance, fulfilling client record requests and general records and office duties, as needed. The range of pay for this role at the noted RRD location is $22 - $26 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. Shift: Monday - Friday, 8:30 am to 5:30 pm Job duties (* denotes an “essential function”) *Perform records services work according to established policies and procedures *Thoroughly assess job request, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle *Exercise independent judgment & use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off-site storage, as necessary *Locate and retrieve records files, liaise with storage vendors *Understand and adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records *Use established customer service skills to proactively complete records requests to client satisfaction *Assist with coordination of records services, preparation, intake, and workflow within team *Troubleshoot more complex requests, along with software or hardware problem *Utilize appropriate logs and/or tracking software for all assigned work *Meet contracted deadlines for accepting, completing, and delivering all work *Communicate with peers, supervisor or client on job or deadline issues Help foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and information Perform Quality Assurance on work of others Train more junior staff members Assist Office Services or peer teams in other service lines, as needed Complete other tasks and assignments as assigned by management Interact with clients in person, over the phone or electronically Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files Statement of other duties This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Working conditions Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site Ability to work overtime as needed Work is performed in a professional work environment Professional attire required Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies Must be able to work standing up all or most of the time Qualifications Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience Minimum 3 years’ experience preferably in a legal, banking or large corporate environment Legal records services, record-keeping, records management experience Advanced skill in the use of MS Office software (Word, Excel) Skilled in software programs for legal records services, records management or record-keeping preferred Knowledge of a legal timekeeping or job tracking system is preferred Ability to work in a fast-paced, team environment, working both independently and collaboratively Ability to prioritize work, balance projects and meet deadlines in a timely manner Strong attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks Ability to handle sensitive and/or confidential documents and information Ability to make independent decisions that conform to business needs and policy Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure Must be self-motivated with positive can-do attitude Proven customer service skills are required to create, maintain and enhance customer relationships Must be able to interact effectively with multi-functional and diverse backgrounds Additional Information Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing. #GOC #LI-0925 #li-onsite #WLNAT All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans Compensation: USD45760 - USD54080 - yearly

Responsibilities

The Senior Records Associate is responsible for delivering exceptional customer service in Records services, including file and database maintenance and fulfilling client record requests. They will also assist with coordination of records services and troubleshoot complex requests.