Sr. Regional Manager of Asian Cuisine at GBC Food Services, LLC

Everett, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Building, Problem-Solving, Conflict Resolution, Multi-Unit Operations, Financial Acumen, Operational Acumen, Communication, Interpersonal Skills, ServSafe Manager Certification, Travel Adaptability, P&L Interpretation, Field Team Management, Franchise Support, Client Relations, Food Safety Compliance

Industry

Food and Beverage Services

Description

Description Job Overview The Senior Regional Manager plays a critical leadership role in overseeing the performance, development, and compliance of multiple franchise-operated kiosks located within host grocery store locations across an assigned multi-state region. This role ensures operational excellence, strategic growth, and brand consistency by directly supporting franchisees, coordinating with internal departments, and managing regional field teams. The Sr. Regional Manager serves as the main liaison between franchise partners, clients (host locations), and GBC corporate leadership, while driving business success across their territory. The position requires extensive travel, both scheduled and on short notice, and is responsible for ensuring compliance with company policies, client requirements, and regulatory standards—including food safety. Supervisory Responsibilities Lead, train, and manage a team of Regional Managers and/or Field Operations Specialists. Mentor field teams to improve franchisee support and operational outcomes. Provide coaching and escalation support to resolve complex franchise or client concerns. Key Responsibilities Oversee day-to-day operations and performance of all kiosks in the assigned territory. Drive revenue, compliance, and customer satisfaction by actively supporting franchisees. Implement and monitor food safety standards, requiring active ServSafe Manager Certification. Lead onboarding and development of new franchisees and ensure a smooth transition into host locations. Collaborate with host grocery store management to maintain strong partnerships. Perform frequent onsite visits to locations to assess operational execution and branding compliance. Review P&L reports, operational KPIs, and recommend improvements to optimize performance. Partner with internal departments (Supply Chain, Marketing, Finance) to ensure alignment and resolve operational issues. Drive regional initiatives and pilot programs to test new products or concepts. Support strategic expansion by evaluating potential locations and providing recommendations. Ensure accurate communication of policies, procedures, and best practices to franchisees and field teams. Competencies Strong leadership and team-building capabilities. Excellent problem-solving and conflict-resolution skills. Advanced knowledge of multi-unit retail or food service operations. Strong financial and operational acumen. Outstanding communication and interpersonal skills. Adaptable and able to thrive in a dynamic, travel-heavy environment. Required Skills/Abilities ServSafe Manager Certification (required). Ability to travel 60–80% of the time across the assigned region and outside of it. Proficiency in Microsoft Office Suite; CRM and field operations tools experience preferred. Ability to interpret P&L statements and performance metrics. Proven success in managing field-based teams and/or multi-site operations. Education and Experience Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred. Minimum 7–10 years of progressive experience in field operations or multi-unit retail/restaurant management. Franchise operations experience is strongly preferred. Experience managing cross-functional teams in a client-facing role is a plus. Physical Requirements Must be able to stand, walk, and drive for prolonged periods during field visits. Ability to lift up to 25 pounds occasionally while inspecting kiosk operations. Must be comfortable working in grocery store environments and kiosks. Work Environment Home-office based with frequent field travel. Fast-paced, goal-oriented, and team-focused environment. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties and responsibilities may change at any time with or without notice. Equal Opportunity Statement GBC Food Services, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Military Applicants We value the leadership, discipline, and problem-solving skills military veterans bring to our team. GBC actively encourages applications from returning service members and military spouses.

Responsibilities

This senior leadership role oversees the performance, development, and compliance of multiple Asian cuisine franchise kiosks across an assigned multi-state region, ensuring operational excellence and brand consistency. Key duties include leading field teams, supporting franchisees, managing client relationships with host grocery stores, and driving regional business success.