ABOUT 1PASSWORD

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.
If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
We are seeking a highly motivated Senior Renewals Manager to join our dynamic team. The Senior Renewals Manager will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with our broader Go To Market team to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, and/or account management, with specific experience in managing customer renewals and a passion for delivering exceptional service.
This is a remote opportunity within Canada and the US.

WHAT YOU CAN EXPECT:

• 4+ years of experience in renewals, account management, and/or customer success in a software or technology environment.
• Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles
• Proven experience handling complex or strategic renewal and expansion negotiations.
• Demonstrated success in reducing discounting, improving renewal profitability, and surfacing and influencing cross-sell opportunities.
• Excellent communication, relationship-building, and stakeholder management skills.
• Proficient in Salesforce, Gainsight and other tooling.
• Outstanding analytical and forecasting skills and proven ability to interpret data to drive decision-making.
• Demonstrated experience working collaboratively with cross functional teams
• Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.
  USA-based roles only: The annual base salary for this role is between $83,000 USD and $113,000 USD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
  Canada-based roles only: The annual base salary for this role is between $80,000 CAD and $108,000 CAD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
  At 1Password, we approach each individual’s compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

OUR CULTURE

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you’re looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn’t just encouraged at 1Password—it’s an essential part of how we will be successful at 1Password.

Please refer the Job description for details