Sr. Retail Account Assistant at Retail Merchandising Services

Brooklyn Park, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Management, Planogram Management, Attention to Detail, Communication Skills, Microsoft Office, Excel, PowerPoint, Phone Operations, Retail Experience, Timeliness, Relationship Building

Industry

Retail

Description

Description Retail Merchandising Services (RMS) is actively seeking a dedicated and detail-oriented individual to join our team as a Sr. Retail Account Assistant. If you thrive in a fast-paced environment, possess exceptional communication skills, and have a keen eye of detail, we invite you to contribute to our success by joining our amazing team! Responsibilities Phone Operations: Answer calls professionally and route them to the appropriate staff for timely resolution. Communicate important information to management. Customer Correspondence: Respond to representatives’ questions within 24 hours via email or calls. Review and ensure accuracy of submitted photos and service reports. Data Management: Update store reports and compile photo recaps for clients. Research and maintain compliance reports, including critical stores and weekly summaries. Planogram Management: Read planograms and create simplified guides. Identify and address planogram issues from representative photos. Maintain a planogram integrity log. Create and foster positive relationships with RMS employees including reps, peers and managers. Ensure that all interactions and communications are timely, professional, and respectful. Requirements 1+ years’ previous office, or customer service experience Previous experience working in retail required Intermediate/advanced user of Microsoft Office products, with an emphasis on Excel and PowerPoint Attention to detail and timelines to ensure all deadlines are met Strong customer service mentality when interacting with employees Join us to ignite your career in the world of Retail Merchandising! We’re not just a company, we’re a dynamic force transforming retail spaces across the nation. By working with us, you’ll be part of a team that thrives on innovation, collaboration, and opportunities for growth. We value your unique talents and offer a supportive environment where your ideas can flourish. Come be a part of our exciting journey and make your mark in the retail industry! Schedule We are looking for someone to work Monday-Friday, 9-5:30pm. This is a hybrid position after your first 90 days, hybrid schedule will be discussed further in the interview process. Benefits Preventative Healthcare Coverage (MEC) FSA Account Life and AD&D Insurance Short Term Disability Vol Long Term Disability Vol Dental and Vision Plans Vol Accident, Hospital Indemnity and Critical Illness Insurance Paid time off Traditional and Roth 401(k) 401(k) company match Perks at Work – Retail Discount Program membership Access to DailyPay

Responsibilities

The Sr. Retail Account Assistant will manage phone operations, customer correspondence, and data management tasks. They will also oversee planogram management and maintain positive relationships with RMS employees.