Sr. Risk Analyst, Cargo Claims

at  Amazon Services Europe SARL LU A61

• Bachelor’s degree or equivalent
• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
• Experience handling confidential information
  Amazon’s Global Risk Management & Claims team is seeking a highly skilled and detail-oriented Senior Risk Analyst with a background in logistics, supply chain, and data analytics. The ideal candidate will possess an in-depth understanding of insurance claims processes, global cargo regulations, and risk management in transportation. As a Senior Risk Analyst, you will partner with our Third-Party Administrator (TPA) to ensure compliance through audits and key performance indicators (KPIs) for cargo claims. You’ll develop and validate metrics, review benchmarking data, and communicate with internal stakeholders through business reviews. In this individual contributor role, you’ll lead innovation initiatives, measure results, and champion Amazon’s Leadership Principles among external partners.

Key job responsibilities

• Develop program metrics, KPIs, and benchmarking that will track the global cargo claims program
• Reporting business metrics to internal teams and discussing program progression and goals
• Collaborating with the TPA to improve SOPs and CSI compliance, enhancing the overall claim experience
• Meeting regularly with TPA and business-level leadership to discuss metrics and increase collaboration
• Partnering with the TPA to promote accountability and innovation

A day in the life

In this role, the Senior Risk Analyst will partner with key stakeholders to dive deep into business challenges and loss trends, aiming to improve the claims process and enhance claims recovery. The ideal candidate will cultivate partnerships across various transportation organizations to gather business requirements, develop metrics and reporting, establish key performance indicators for third-party vendors, and deliver actionable insights to mitigate financial and operational risks. This individual should be customer-obsessed, both internally and externally, and will work backwards from the customer’s needs to meet business objectives.

• 5+ years of program requirements definition and data and metrics leveraging to drive improvements experience
• Professional auditing qualification, or similar risk or compliance credentials
• Experience with SQL and Excel

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates

Key job responsibilities

• Develop program metrics, KPIs, and benchmarking that will track the global cargo claims program
• Reporting business metrics to internal teams and discussing program progression and goals
• Collaborating with the TPA to improve SOPs and CSI compliance, enhancing the overall claim experience
• Meeting regularly with TPA and business-level leadership to discuss metrics and increase collaboration
• Partnering with the TPA to promote accountability and innovatio

In this role, the Senior Risk Analyst will partner with key stakeholders to dive deep into business challenges and loss trends, aiming to improve the claims process and enhance claims recovery. The ideal candidate will cultivate partnerships across various transportation organizations to gather business requirements, develop metrics and reporting, establish key performance indicators for third-party vendors, and deliver actionable insights to mitigate financial and operational risks. This individual should be customer-obsessed, both internally and externally, and will work backwards from the customer’s needs to meet business objectives.

• 5+ years of program requirements definition and data and metrics leveraging to drive improvements experience
• Professional auditing qualification, or similar risk or compliance credentials
• Experience with SQL and Exce