Sr. Risk Support Specialist at Arizona Financial Credit Union

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Account Reviews, Collections Vendors, Payment Processing, Risk Mitigation, Accounts Payable, Loan Maintenance, Share Maintenance, Workflow Monitoring, Quality Control, Administrative Support, Operational Support, Member Support, Loss Prevention, Cross-Training, Process Improvement

Industry

Banking

Description

Description Job Summary Overview The position is responsible for providing operational support for the risk management division. Essential Job Functions Ensures account reviews are completed and shares are charged off as needed ensuring compliance. Conducts accurately account upload placements with collections vendors. Performs processing of payments received for charge off negative balances. Assists with risk mitigation by removing open end loan limits on identified accounts. Performs accounts payable functions including the debiting and crediting of accounts. Performs loan and share maintenance. Monitors and maintains workflow queues in Temenos, based on specific criteria and processes. Maintains accurate records in the collection system (Temenos). Conducts regular quality control reviews to ensure accuracy and compliance. Provides administrative and operational support to the Risk Division by providing decisions and guidance for preventing losses to credit union personnel. Provides member support to resolve escalated member disputes in Collections, Account Protection, and Card Services. Shares knowledge with Risk Management Division staff to increase the expertise of others. Provides operational support to the entire credit union for quality member service. Provides backup support to various functions as needed and assists with a variety of assignments that may move quickly and change as needed. Reviews processes for improvement, automation, and compliance. Ensures department procedures are updated as needed. Maintains professional standards and adheres to Arizona Financials’ values. Continually cross-trains to maintain a 3 deep proficiency in all critical tasks. Performs other job-related duties as assigned. Requirements Position Required Qualifications Minimum Education and Experience High School diploma or general education degree (GED) and three (3) years’ experience in a financial institution or related field in consumer lending or collections. Knowledge, Skills, and Abilities Working knowledge of computers and software applications in Windows and Excel. Ability to type 45 wpm. Ability to perform 10-key by touch accurately. Ability to read, write, speak, and use proper grammar in English. Ability to read and comprehend written instructions, correspondence, memos, and procedure manuals. Ability to write business correspondence, write reports and procedure manuals. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively to members, staff and vendors regarding sensitive inquiries or complaints. Ability to apply common sense understanding when dealing with problems involving variable and standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply mathematical concepts to determine and test reliability and validity. Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Licenses, Training, and Certifications Required None. Preferred Qualifications None. Hybrid Work Environment and Physical Demands Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards. Regularly required to sit and frequently required to stand or walk. Occasionally the employee must lift up to 25 pounds. Specific vision abilities required by this job include close vision, distant, and ability to adjust focus. The noise level in the work environment is usually moderate. Must be able to travel independently to department and branch locations. NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.

Responsibilities

This role provides operational support for the risk management division, focusing on ensuring compliance through account reviews, managing collection placements, processing payments for charge-off balances, and assisting with risk mitigation activities like adjusting loan limits. The specialist also performs accounts payable functions, loan/share maintenance, and monitors workflow queues within the Temenos system.