Who We Are:
At Critical Start, we’re on a mission to make everyone a valued member of a winning team, united by an inspiring purpose: shaping the future of cybersecurity. Since 2012, we’ve been dedicated to safeguarding organizations from cyberattacks, preparing for evolving threats, and earning recognition for our innovative contributions to the industry.
We thrive in an agile, collaborative environment that fosters creativity and action. At Critical Start, innovation drives everything we do. We pioneered the first MOBILESOC app for on-the-go threat detection and response, automated alert resolutions to maximize efficiency, and cut alert investigation time by 99.3% - transforming the way cybersecurity teams work. Our team and customers genuinely value the impact we make every day.
Everything we do is grounded in our three core principles:
- Do what’s best for our customers.
- Do what’s best for our team members.
- Don’t do things that suck.
Want to hear more from our team? Watch this video to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.
REQUIRED QUALIFICATIONS:
- Cybersecurity Expertise: A background in cybersecurity with at least 5+ years of hands-on experience in the field, demonstrating a solid understanding of various aspects of cybersecurity.
- Technical Proficiency: 2+ years of practical experience, either at a hands-on or program level, with one of the following: SIEM (Security Information and Event Management), EPP/EDR (Endpoint Protection and Response), or Identity products. This hands-on familiarity showcases your technical acumen.
- Geographic Requirement: Candidates for this role must be located within the designated geographic area, which encompasses: Texas, Oklahoma, Louisiana, Arkansas. This physical proximity is essential to facilitate effective collaboration, engagement with customers, and support for sales efforts within the specified region. Being situated within this geography enables you to develop strong relationships, understand local market dynamics, and cater to the specific needs of customers and partners in the area.
- Effective Communication: The ability to communicate effectively across all levels of an organization, from C-Level executives to engineers. Strong written and presentation skills are crucial, enabling you to convey complex messages clearly to diverse audiences, whether at customer locations or conferences.
- Prioritization and Schedule Management: A knack for maintaining focus on your daily schedule and the skill to prioritize customer meetings above other tasks. This ability ensures efficient time management and responsiveness to customer needs.
- Objection Handling and Competitive Positioning: Demonstrable experience in handling objections and adeptly positioning solutions against competitors. This skill is essential for guiding customers toward the benefits of our offerings.
- Attack Mitigation Expertise: A clear understanding of leading attack types and how tools like EPP/EDR, SIEM, and Identity products can aid in mitigating these threats. This knowledge underscores your practical cybersecurity understanding.
DESIRED QUALIFICATIONS:
- MDR, MSSP, or Microsoft Security Suite Experience: Direct experience at a Managed Detection and Response (MDR) provider, Managed Security Service Provider (MSSP), or working directly with the Microsoft Security Suite is considered a plus. This background indicates a familiarity with the realm of managed security services.
- Certifications: Possession of relevant certifications such as CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCSP (Certified Cloud Security Professional), or similar certifications. These certifications validate your expertise in the field.
- Channel Partnerships: This position will require working with channel partners within the designated geography. This involves collaborating effectively with partners to drive sales and mutually beneficial outcomes. Your ability to understand and navigate the dynamics of channel relationships and leverage them to achieve sales goals is crucial for the success of this role. This experience demonstrates your capacity to engage with partners, align strategies, and foster productive partnerships that contribute to the overall growth and success of the organization.
Collectively, these qualifications and experiences indicate that you are well-equipped to effectively communicate complex cybersecurity concepts, understand customer needs, navigate objections, and position our solutions within the competitive landscape. Your technical proficiency and strategic insight will be instrumental in supporting our sales efforts and driving success within the cybersecurity arena.
What It’s Like Working Here:
Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
MENTAL AND PHYSICAL REQUIREMENTS
It’s important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
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