Scope:
Sells hotel guestrooms, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.

QUALIFICATIONS:

Education/Experience: four year degree or equivalent. A minimum of four years’ work experience in sales field is preferred. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency. Driver’s License.

SKILLS:

Interpersonal skills.
Sales/ negotiating abilities.
Attention to detail.
Computer Skills.
Planning and organizational abilities.

Ø Establishes client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded.
Ø Develops and maintains relationships with key clients in order to produce group and/ or convention business.
Ø Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms in writing to the client all requirements via sales contract.
Ø Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
Ø Accurately forecasts all bookings and cancellations.
Ø Assists the Director of Sales with the implementation and achievement of the Sales Marketing plan.
Ø Attends and represents company at trade shows and city-wide conventions.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Maintains a professional image at all times through appearance and dress.
Ø Follows company policies and procedures and is able to effectively communicate them to subordinates. Fulfills Manager on Duty shifts.
Internal: All hotel departments: To communicate client expectations.
Reservations: To confirm guestroom availability.
National and Regional Sales: Share leads and account and client Information.
External: Guests: To provide service.
Travel Agencies: To promote hotel services and generate business.
Competition: To stay informed of competitive strategies and business conditions.
CVB: To Promote hotel services and generate business.