Sr Sales Operations Administrator at UKG

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Salesforce CPQ, RMA Processing, Quoting, Quote to Cash, Contract Execution, Data Integrity, Cross-Functional Collaboration, Process Improvement, Analytical Capabilities, Customer Service, Oracle, Microsoft Dynamics, Microsoft Office Suite

Industry

Software Development

Description

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Sr. Sales Operations Associate will primarily be responsible for supporting the Sales Team, managing RMAs, Sales quoting, and ensuring accuracy of quote values for Sales Rep Opportunity Forecasts. The ideal candidate has experience with Salesforce and Salesforce CPQ for quoting . Operating with minimal supervision, the Level 4 Sales Operations Associate handles complex Sales scenarios, ensures adherence to quote to cash processes, timelines, and supports consistent contract execution across the team. In addition to delivering timely and accurate processing, this role provides guidance and support to peers to help achieve team performance goals and maintain operational standards Job Responsibilities: Support Sales Team: Partner with the Sales team to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output GTM Strategies: Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating or advising sales on deal structure Hardware Quote Management: Generate, modify, and deliver high-quality customer-facing hardware quotes, ensuring compliance with internal processes and policies. Salesforce CPQ Administration: Leverage Salesforce CPQ throughout the sales cycle to maintain data integrity and streamline quoting processes. RMA Processing: Execute and track credits and RMAs through to completion, ensuring accurate and timely processing. Opportunity Forecast Review: Validate and ensure accuracy in Sales Rep Opportunity Forecasts, providing necessary adjustments or feedback. Cross-Functional Collaboration: Build strong relationships with teams including Finance, Legal, Order Management, Contracts, and Services to ensure seamless operations. Escalations & Approvals: Manage red lines, escalations, and approvals, coordinating with internal stakeholders as needed. Process Improvement: Identify and participate in initiatives to enhance operational efficiency and support evolving business needs. Technology Adoption: Embrace new technologies and tools to support business workflows and improve operational effectiveness. Month & Quarter-End Support: Provide limited assistance during the month-end and quarter-end closing processes as needed. Qualifications 4+ years of post-secondary education or relevant work experience in a sales or customer service environment. Strong technical aptitude and experience with Salesforce CPQ, Oracle, Microsoft Dynamics, and Microsoft Office Suite Familiarity with sales cycles and environments Fluency in English with excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely Detail-oriented with strong analytical capabilities. Ability to multi-task in a fast-paced and dynamic environment. Customer Service: Excellent customer service skills, with a high level of interpersonal skills to respond calmly and make rational decisions in stressful situations High self-motivation, responsibility, and flexibility to achieve results. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Responsibilities

This role primarily supports the Sales Team by managing RMAs, handling sales quoting, and ensuring the accuracy of quote values for opportunity forecasts, while adhering to quote-to-cash processes. The associate will also provide guidance to peers and collaborate with cross-functional teams like Finance and Legal to ensure seamless operations.