Sr Sales Operations Manager

at  COUCHBASE INC

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.
At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing.
We are looking for a driven Sr Sales Operations Manager to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our International Sales leadership team. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is comfortable working with details. This well-rounded leader also thrives on driving cross-functional (Sales, Marketing, Finance, IT, Compensation, etc.) projects, negotiating alignment and managing multiple stakeholders with competing priorities.
As an analytical and problem solver and self-starter, the ideal candidate will use data and qualitative information to drive and optimize our International Sales business. This person should have experience building operational/financial models and plans, analysing large and complex data sets. This person will help redesign and improve our data and analytics foundation including executive reporting, dashboards, and KPIs. As a key leader this person will make a large impact on our rapidly growing business.

Responsbilities:

• Serve as the trusted advisor and sales operations lead to International Sales leadership
• Develop, track and manage the performance analysis / metrics of the sales organisation using dashboards and reporting tools.
• Cover deal desk, and be able to resolve most quote, pricing and approvals requests etc.
• Use data and qualitative information to drive and optimize our International Sales business.
• Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics.
• Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements to scale our high-growth business
• Own and revamp end-to-end sales process to increase rep and team productivity (e.g., analytics, reporting, order management, documentation, etc.)
• Drives go-forward strategies and influences sales leadership via data driven determinations, recommendations, and outcomes.
• Conceptualizes and defines programs and processes that promote upsell, cross-sell, and increase renewals in partnership with Sales, Marketing, and Finance.
• Partners with senior leaders in Sales Enablement and Marketing to develop and maintain up-to-date pitch decks and case studies.
• Uses analytical tools, benchmarks and other resources to track performance.

Preferred Qualifications:

• Strong collaborator; comfortable operating in a matrix organisation and rallying disparate groups.
• High level analytical and complex problem solving skills in their functional area, with the ability to influence as a leader across functions.
• Intellectual curiosity and agility to navigate ambiguous circumstances.
• Ability to present, articulate, and defend analyses, diplomatically, on a routine basis.
• Frequent engagement with top level executives to provide functional expertise advice that influences business unit strategy.
• Excellent working knowledge of SFDC, CPQ, Power BI tools, Excel, PowerPoint, etc.
• Software SaaS background strongly preferred.

Please refer the Job description for details