POSITION SUMMARY

Habitat for Humanity International is in search of a skilled Sr. Salesforce Administrator/Developer responsible for managing, optimizing, and supporting assigned business application platforms and ancillary business applications to ensure that they meet the ever-evolving needs of the organization. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams to deliver solutions that enhance productivity and efficiency.

MINIMUM REQUIREMENTS:

• Bachelor’s Degree or equivalent experience.
• 8+ years of IT experience with demonstrated proficiency in providing technology and application systems support for enterprise-level business applications and platforms.
• Experience with Salesforce.com architecture, development, administration, and integrations.
• Experience with non-profit grant management/grant making business processes and associated technology solutions.
• Proficient in scripting and automation tools to enhance application performance and maintenance.
• Strong problem-solving, troubleshooting, debugging, and analytical skills.
• Excellent communication and interpersonal skills with a customer service mindset, able to collaborate effectively with all levels of the organization and with external vendors and partners, both technical and non-technical.
• Comfortable with supporting regular audits (both internal and external), having a good working knowledge of relevant compliance frameworks, secure development and integration practices, data privacy concepts, segregation of duties, etc.
• Highly proficient in protecting data privacy and appropriately handling sensitive, confidential, and propriety information as a trusted agent.
• Experience creating and maintaining technical documentation and standards for systems and processes; conducting code reviews; and ensuring adherence to coding standards.
• Experience mentoring/coaching others, providing expert technical guidance, and sharing best practices to foster team growth.
• Active support of HFHI Values:
• Humility – We are part of something bigger than ourselves.
• Courage – We do what’s right, even when it is difficult or unpopular.
• Accountability – We take personal responsibility for Habitat’s mission.
• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

PREFERRED REQUIREMENTS:

• Hands-on experience with Workday admin (Finance, HCM, & Payroll).
• Hands-on experience with grant solutions such as Amp Impact, WebGrants, or similar.
• Hands-on experience with apps on the Salesforce platform such as Experience Cloud, Conga, Forms Assembly, etc.
• Competence in Agile methodologies (e.g., SAFe, Scrum, Kanban, etc.) with ability to lead projects and collaborate effectively with cross-functional teams.
• Working familiarity with Jira, ITIL framework, Agile methodologies (e.g., SAFe, Scrum, etc.).
• Experience working in and supporting a global organization with diverse languages, cultures, and business & operational needs. Global non-profit experience highly preferred.
• While fluency in speaking, reading, and writing in English is required, some level of fluency in additional language(s) is a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Configure, administer, and maintain business application platforms, ensuring high availability, security, and performance while also meeting functional requirements.
• Collaborate with stakeholders to often understand complex business requirements and translate them into actionable recommendations and technical designs.
• Perform and oversee the maintenance and enhancement of existing business application platforms and ancillary business applications, ensuring they meet evolving organizational needs and performance & security standards.
• Continuously monitor the performance and reliability of business application platforms and ancillary business applications to identify and resolve issues proactively.
• Create and maintain comprehensive documentation for systems, configurations, processes, and best practices to support team efficiency and knowledge transfer.
• Ensure that all designs and platform changes comply with relevant regulations, security protocols, and organizational policies, protecting sensitive data and business operations.
• Conduct regular system audits and assessments to identify improvement areas and recommend solutions.
• Work with vendors and third-party service providers to manage service contracts and ensure compliance.
• Lead operational projects related to application implementation, upgrades, and integrations, ensuring they are completed on time and within budget.
• Stay up to date with the latest industry trends and technologies related to business applications to guide future enhancements and strategies.