Sr. Salesforce AI & Automation Specialist at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, AI Lifecycle Management, Prompt Optimization, Guardrail Management, Drift Monitoring, Output Tuning, Apex, Flows, LWC, Data Cloud, Data 360, Configuration Governance, Prompt Engineering, LLM Behavior, REST/SOAP APIs, Platform Events

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions: Own the AI lifecycle for your customer portfolio prompt optimization, guardrail management, drift monitoring, output tuning, and configuration governance from go-live through renewal. Maintain a configuration baseline registry for each customer, tracking deployed versions, change history, and performance against design intent. Lead Quarterly Technical Success Reviews, delivering ROI analysis, drift findings, upgrade impact assessments, and optimization roadmaps to customer stakeholders. Serve as the primary AI advisor for your portfolio, translating Agentforce capabilities into measurable business outcomes and guiding customers on what is achievable within their existing architecture. Leverage deep Salesforce platform knowledge Apex, Flows, LWC, data cloud/data 360, and custom configurations to diagnose issues and assess enhancement feasibility directly within customer environments. Own the AI lifecycle for your customer portfolio prompt optimization, guardrail management, drift monitoring, output tuning, and configuration governance from go-live through renewal. Own production deployment approval for all post-go-live configuration changes, ensuring no undocumented changes enter production environments. Provide guidance, troubleshooting, and support for general configuration questions and issues MINIMUM POSITION QUALIFICATIONS Required Qualifications: 3+ years in a technical customer-facing role such as Customer Success, Solutions Engineering, or Technical Account Management. Hands-on Salesforce platform expertise including Apex code, Flows, Lightning Web Components (LWC), custom buttons, page layouts, validation rules, and declarative and programmatic customizations. Demonstrated experience configuring and troubleshooting Salesforce automation, including Screen Flows, Record-Triggered Flows, and Apex triggers in production environments. Working knowledge of Salesforce data model, object relationships, and integration patterns including REST/SOAP APIs and Platform Events. Demonstrated experience with prompt engineering, LLM behavior, or AI output optimization in a production environment. Ability to translate complex AI behavior and technical Salesforce configuration into clear business language for non-technical stakeholders. Strong documentation discipline with experience producing technical specifications, runbooks, or operational guides. Bachelor’s degree in information systems, computer science, business, or a related field, or equivalent demonstrated experience. Preferred Qualifications: Salesforce Agentforce experience or Salesforce AI Associate / AI Specialist certification, or active pursuit. Experience with Data Cloud Salesforce Administrator or Platform Developer I certification or active pursuit. Experience with Salesforce Data Cloud including schema design, data streams, or unified profiles. Proficiency with Salesforce debugging tools including Developer Console, debug logs, and flow error handling. Familiarity with change management frameworks or enterprise AI governance models. Background in B2B SaaS with enterprise accounts and SOW-based delivery cycles. Exposure to AI lifecycle management including drift monitoring, guardrail design, and model version governance. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The specialist will own the entire AI lifecycle for their customer portfolio, including prompt optimization, guardrail management, drift monitoring, and configuration governance from go-live through renewal. They must also serve as the primary AI advisor, translating Agentforce capabilities into measurable business outcomes and guiding customers on achievable enhancements within their existing architecture.