REQUIRED QUALIFICATIONS

• 2–4 years of hands-on experience implementing Salesforce Experience Cloud, Sales Cloud, and Service Cloud
• Proven experience as a Business Analyst or Functional Consultant on end-to-end Salesforce projects, including requirements gathering, solutioning, documentation, testing, and go-live support
• Demonstrated ability to lead client-facing workshops for discovery
• Strong interpersonal and communication skills, with the ability to translate complex business needs into requirements and vice versa
• Skilled in documenting user stories, acceptance criteria, and business process flows using tools like Lucidchart
• Solid understanding of Salesforce best practices, standard functionality, and declarative configuration capabilities
• Experience working with cross-functional teams, including technical architects, developers, QA, and project managers
• Ability to work independently in a fast-paced consulting environment, managing multiple priorities with attention to detail
• Comfort working in hybrid agile delivery environments, participating in sprint planning, demos, and retrospectives
• Exceptional written and verbal communication skills, with the ability to build trust, clearly articulate ideas, and adjust messaging for both technical and non-technical audiences
• Demonstrated confidence and professionalism in client-facing settings, including workshops, demos, and executive briefings
• Strong time management and organizational skills, with a proven ability to manage multiple deliverables across concurrent projects

PREFERRED QUALIFICATIONS

• Experience running persona workshops and journey mapping
• Salesforce Sales Cloud Certification
• Salesforce Service Cloud Certification
• Salesforce Experience Cloud Certification
• Salesforce Business Analyst Certification

Please refer the Job description for details