JOB INFORMATION

Date Opened
01/06/2025
Job Type
Full time
Industry
Technology
City
Santa Clara
State/Province
California
Country
Estados Unidos
Zip/Postal Code
95050

JOB DESCRIPTION

The primary focus of this role is to implement a contact center solution using Salesforce Omnichannel for Case Routing, with integration to AWS Connect for efficient case call routing.

DEVELOPMENT SKILLS:

• Strong proficiency in REST APIs.
• Experience with JavaScript, HTML, and CSS.
• Familiarity with Python.
• Expertise in Apex (Salesforce development language).

ADDITIONAL SALESFORCE EXPERIENCE:

• Knowledge of Salesforce Service Cloud.
• Experience with Salesforce Marketing.
• Understanding of Salesforce CPQ (Configure, Price, Quote).

SOFTWARE & TECHNICAL SKILLS:

• Familiarity with SAP and data integrity practices.
• Experience with Agile methodologies.
• Knowledge of Structured Software and Performance Testing.
• Familiarity with deployment procedures.

REQUIRED SOFT SKILLS:

• Excellent written and verbal communication skills.
• Time management and ability to meet deadlines.
• Ability to handle User Acceptance Testing (UAT).
• Strong background in operations.

EDUCATIONAL QUALIFICATION:

• BTech in Computer Science or equivalent (or related field).

Please refer the Job description for details