Your role

As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a team to optimal customer outcomes. You write the API, UI, capacity, security, and performance tests necessary to validate features work as expected. You build the instrumentation that makes non-deterministic AI behavior testable in the first place. Most importantly, you own quality for products and features end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation.

What You’ll Do

• Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels
• Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios
• Own the test strategy for Dialpad’s latest AI Contact Center systems such as AI Routing, Digital Agent workflows, and Agentic Analytics
• Leverage agentic coding tools to generate test cases and build test software
• Provide detailed failure analysis to facilitate speedy product and test fixes
• Define the KPIs that matter and communicate results across teams and business stakeholders
• Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development even begins
• Write reliable, maintainable code and find creative, scalable solutions to hard problems
• Mentor other engineers while staying on top of test and software development best practices
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What You’ll Bring

• Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
• Strong programming expertise in any top language, such as Python or Java
• Strong experience designing and building scalable test automation frameworks
• Extensive use of AI coding agents for test generation and optimization
• Polished written and verbal communication skills in English
• Comfortable communicating cross-functionally and with teams in different geographies
• Prior experience applying different testing methodologies, including functional, integration, load, and performance testing
• Deep familiarity with cloud technologies, including the testing of REST services
• Experience injecting tests in CI pipelines
• Proficiency in AI-driven evaluation methodologies, eval harnesses for non-deterministic systems, or validating enterprise-scale data infrastructure is helpful