ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

REQUIREMENTS:

• 2-5 years of professional work experience in Information Security with SOC based experience;
• Possible security technology certifications (e.g. CompTIA Security+, CISSP, SANS GIAC);
• Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
• Strong analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
• A passion for information security and data security;
• Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
• Knowledge/experience of networking and firewalls (e.g. Cisco ASA, Palo Alto, Checkpoint, Juniper, Fortinet, Arbor, Radware);
• Working knowledge of Elastic Stack (Elasticsearch, Kibana) and exposure to Log Management/SIEM (e.g. Splunk, QRadar, ArcSight);
• Good to have programming and scripting skills (e.g. C++, Bash, Python, Perl, Powershell);
• Exceptional customer service skills;
• Detail oriented individuals that work well in a team environment and have a hunger to learn;
• Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;
• Must be able to satisfy local government / national background screening.

THE ROLE

Location: Singapore
Reports to: Security Operations Manager – Asia Pacific
Support Hour: Shift Work
A pivotal role in the Global Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. Provides mentoring, training and escalation support to Associate Security Analysts. As a SOC Analyst, you will learn how to work with cutting edge User Behaviour and Entity Analytics (UEBA) platform to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

RESPONSIBILITIES:

• Monitor, triage and response to SIEM alerts for client security events;
• Investigation and resolution of outage or abnormal behavioral scenarios on MSS products;
• Research and implement customer generated change requests for MSS products;
• Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
• Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure;
• Manage technical workload and engage Incident Response Analysts and management
• Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events;
• Present as technical expert delivering solutions to clients, internal business and third-party vendors;
• Develop enhancements to existing solutions, promote creation of new tools, processes and applications;
• Directly support, train and mentor Associate Security Analysts;
• Participate in company sponsored job related activities plus training to further develop your management and technical skills;
• He/she will be part of a rotating SOC shift and will need to manage their schedule accordingly so to ensure there is coverage during SOC shifts.