SENIOR SERVICE DESK TECHNICIAN (BILINGUAL ENGLISH & FRENCH), LYRA TECHNOLOGY GROUP

Lyra Technology Group is looking for a full-time Senior Service Desk Technician (to join the team at one of our operating companies, Outsource IT Computing. The Senior Service Desk Technician will provide technical support, troubleshooting issues, execute projects, and maintain IT systems for our clients. This role requires excellent problem-solving skills, strong communication, and the ability to work independently after training. The candidate must also be comfortable speaking with clients and professionally representing the company.

OUR IDEAL SENIOR SERVICE DESK TECHNICIAN HAS THE FOLLOWING QUALIFICATIONS:

• Must be bilingual ( English and French speaking).
• Proficient with the following technologies:
  o Microsoft 365 Setup and Administration
  o Azure Setup and Administration
  o ConnectWise PSA (Ticketing System)
  o Auvik and LogicMonitor (Network Monitoring)
  o Automate (RMM Agent)
  o Huntress and Barracuda (SOC Solution Vendors)
  o Axcient and Barracuda (Backup Solution Vendors)
  o Scalepad / Lifecycle Insights / vCIO (Project planning tool)
  o ITGlue (IT Documentation Solution)
  o BrightGauge (Reporting System)
  o CIPP (Manages Microsoft 365 tasks)
  o Fortinet Firewalls (Cisco Meraki experience is also highly valued)

o Backup Rada

• Understanding of ITIL best practices with standard business software.

The targeted base compensation for this role is $67,000-72,000 CAD per year.
If you’re motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you. Apply today to join the OITC team and help deliver technology solutions that drive real business value

Please refer the Job description for details