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Sr. Service Engineer at Eaton USA

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Customer Satisfaction, Data Analysis, Communication, Teamwork, Interpersonal Skills, Electrical Knowledge, Service SOPs, Training, Process Improvement, Field Service, Urgent Response, Maintenance, Installation, Implementation

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Provide technical support to customer service issues and trainings. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports. Serve Korea PQ customers in power quality products(1P, 3P UPS) installation, implementation, maintenance and provide other services in responsible area; Discover problem and solve them for end-user to obtain customer satisfaction and business opportunities Involved in Service SOP's establishment, training distributor & customer with SOP. Analyse the data of feedback from customer and markets, communicate the results with Product and Quality teams to improve the product and service Improve the technical process, monitor the effectiveness of the processes to seek opportunities of improvement. Consolidate the solutions into training and practice sharing. Improve service tools to support field service and issue resolution. Bachelor's degree in Engineering, prefer Electronical Engineering Fresh graduate or less then 7 yrs' experience in Electronics related industry would be preferred Electrical knowledge preferred 1~7 yrs' experiences 전기기사자격증 Knowledge of Codes and Standards Good communication in both, oral & writing Be initiateve and responsible for work Teamwork and excellent interpersonal skills Work under pressure

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Responsibilities

Provide technical support for customer service issues and trainings, focusing on critical issue resolution and urgent customer responses. Analyze customer feedback and collaborate with Product and Quality teams to enhance products and services.