Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The Senior Consultant, Service Experience for Client Services is responsible for the client service experience for new product launches and optimization of existing products within the Growth & Data the portfolio of products globally. Accountability spans across end-to-end service experience from pre-sales to full product activation, with the goal to standardize across the regions and optimize products within the Growth & Data Solutions offerings in alignment with Visa’s Integrated Service Experience Architecture
BASIC QUALIFICATIONS:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
PREFERRED QUALIFICATIONS
- 9 or more years of work experience with a Bachelor’s Degree, or at least 7 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), or a minimum of 3 years of work experience with a PhD. Product/project management or product development in the payments industry is a plus
- Strong technical aptitude with the ability to absorb technical information and apply to business solutions where little or no precedence exists.
- Ability to communicate complex, technical concepts in a focused and well-organized manner
- Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities.
- Ability to work in the “grey area” where answers may not be known but need to be developed
- Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
- Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment
- Demonstrated understanding of digital payments and web-based technology including HTML, web-based service APIs, JSON, XML
- Working knowledge of core transaction processing (message routing, authorization, clearing & settlement)
- Exhibit advanced planning, organizational and problem-solving skills
- Demonstrated ability to work in a complex organization to figure out business and customer needs, providing the best solution to meet those needs\
- Functional Project management experience in a client facing role
- Subject Matter Expertise in areas such as cryptocurrency transactions, blockchain technology, AI and digital assets to support new payment technologies
- Strong understanding of machine learning techniques, neural networks, and deep learning frameworks.
- Knowledge of industry standards and best practices related to AI and machine learning.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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