JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

EDUCATION

• Experience in Product Development, Process and Project management at least 10 years
• BSc or MSc degree in Business Administration, Physics, Electrical Engineering or related technical software field.

EXPERIENCE

• Shown experience in a R&D and / or operational management environment.
• Solid understanding of development cycles and service processes.
• Outstanding business insight with the ability to build and present rationales.
• Collaborate closely with cross-functional teams, including R&D, marketing, supply chain, manufacturing, and quality assurance. This ensures smooth integration and timely execution of new product launches.
• Demonstrated ability to build and implement arguments for service impacts.
• High-reaching approach with a dedication to delivering world-class service solutions.
• Being flexible and entrepreneurial to find ways to achieve your goals in a growing organisation.

• Act as the liaison between product development and Product Serviceability team, ensuring detailed communication and collaboration.
• With help of the Service Architect you are able to develop compelling arguments to generate service requirements in the NPI projects.
• Negotiate effectively with Business Unit managers and VPs to integrate serviceability into product development, often based on financial case content.
• Lead cross-functional teams to settle and implement service strategies.
• Supervise and analyze service performance to ensure extraordinary customer happiness.
• Drive continuous improvement initiatives within the service improvement program.
• Provide outstanding support and mentorship to the service team on business sense.