Sr. Services Analyst - IT (SAP Utilities) at Exelon

Carneys Point Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP Utilities, IT Service Management, Portfolio Planning, Service Level Agreements, Documentation, Stakeholder Engagement, Team Leadership, Technical Knowledge, Business Acumen, Data Analysis, Microsoft Excel, Project Management, Problem Solving, Communication, SAP ISU CM CRM, OpenText

Industry

Utilities

Description

Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose PRIMARY PURPOSE OF POSITION Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. **This is a multiple‑location posting. The selected candidate may be based out of our Exelon Corporate Office locations in Carneys Point, NJ, Baltimore, MD, Washington, DC** Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments. (45%) Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model (15%) Maintain and enhance engagement with business and IT partners and other stakeholders (15%) Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%) Maintain technical knowledge and business acumen within own discipline or function (10%) Job Scope JOB SCOPE Utilize understanding of customer's business needs to determine requirements Applies technical expertise to plan, design, build or support required products and processes Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio As assigned, manage budget for area of responsibility As assigned, manage working relationship with outsourcing partners Minimum Qualifications MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience. Proficiency with data analysis in Microsoft Excel Experience leading small IT projects or sub-teams and knowledge of IT project management. Strong problem solving and analysis ability. Excellent communications skills (written and verbal) Ability to work with remote project teams Preferred Qualifications PREFERRED QUALIFICATIONS Proficiency with SAP ISU CM CRM, OpenText and Bill Print. In-depth experience in SAP technologies relevant to ISU, including SAP ABAP, SAPUI5, SAP Gateway, and SAP HANA. Experience in integrating SAP ISU with other SAP modules (such as SAP CRM, SAP BW) and third-party systems using standard interfaces like IDocs, BAPIs, and web services. Proficiency using PowerBI, Apptio, ServiceNow, Asset Suite systems. Prior experience closely working with Business partners on prioritization of demands and enhancements. Experience with supporting IT applications especially working with SPP – Strategic Partner vendors. Experience with financial (LRP, invoice management, forecasting, variance analysis) and contract management (license renewals, creating new requisitions, renewing contracts etc.) Benefits Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $100,000.00/Yr. – $137,500.00/Yr. Annual Bonus for eligible positions: 15% 401(k) match and annual company contribution Medical, dental and vision insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave Employee Assistance Program and resources for mental and emotional support Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement Referral bonus program And much more Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Responsibilities

This role involves performing and/or managing activities related to planning, designing, building, and maintaining IT services, projects, portfolios, products, and processes, including creating and assigning detailed tasks to subordinates. Primary duties include managing work activities for IT service portfolios, leading SLA management, assisting with long-range portfolio planning, and improving service documentation and adherence to standards.