Sr Services Project Manager at UKG

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Leadership, Communication, Budget Management, Risk Mitigation, Status Reporting, Customer Liaison, Mentoring, Performance Monitoring, Technical Guidance, ERP, CRM, HRMS, MS Office, Presentation Skills, Problem Solving

Industry

Software Development

Description

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. The Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life cycle, as well as all project resources. Key Responsibilities: Act as Primary customer liaison for all implementation related tasks. Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting. Act as a ‘People Developer’ or ‘mentor’ to internal colleagues. Assist in continued development in best practices and employee development. Set performance goals for project team or work unit. Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews. Lead Executive level meetings and escalations. Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. Assess the potential impact on own and others’ work, and develop and execute the best work solution. Manage escalated situations as proactively as possible, involving management as needed. Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations. Develop strong customer relationships as ‘trusted advisor’ at project management, payroll manager, and senior management levels. Strong attention to detail as well as ability to function strategically within account; proactively look at ‘big picture’ for project/customer short and long term goals; identify and drive additional revenue opportunities within account. Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments). Qualifications: Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for the India market. Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team). Comfortable presenting to large and diverse audiences, including C Level executives Strong experience scheduling, preparing presentations and status reports. Superb written and oral communication skills required (e.g., proficient in Microsoft PowerPoint and Word). Ability to perform multiple tasks ranging from project management to coaching other team members. Well versed with MS Office applications including MS Project 2010, Excel, SharePoint, PowerPoint, Visio Ability and willingness to travel up to 50% on a regular basis throughout India Broad knowledge of labor management, H / Payroll, ERP, or similar domain product/systems is strongly preferred Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Responsibilities

The Project Manager is responsible for managing all stages of the implementation life cycle and acting as the primary customer liaison for implementation tasks. They will also monitor project performance and provide technical and leadership guidance to ensure timely completion of work.