Sr. Site IT Officer at Sagility

Iloilo City, Western Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Troubleshooting, Application Support, Information Security Compliance, Hardware Inventory Management, Software Inventory Management, Voice and Data Applications, Infrastructure Management, Data Center Management, Project Implementation, Stakeholder Management

Industry

Operations Consulting

Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Sr. Site IT Officer Job Description: DUTIES & RESPONSIBILITIES: Act as a single point of contact (SPOC) between the end client, Operations team in Philippines, and Sagility IT team in order to streamline efforts when it comes to troubleshooting client applications issues and Sagility applications issues. Escalate concerns in the operations floor by immediately contacting IT Service Desk. Ensure compliance to company IT information security policies and procedures in the operations floor. Regularly update and maintain hardware and software inventories and escalates shortfalls to management. Consults with end-users, with Sagility IT and with client IT to troubleshoot, resolve and maintain the smooth operation of all voice and data applications. Escalates application-related issues and problems to Sagility IT and to client, as and when needed. Escalates system-wide / network-wide problems through the proper channels. Perform ad-hoc functions as and when needed by IT group in relation to client projects and initiatives of the following but not limited to: Boardroom infrastructure management Data center management Innovation Lab management Special projects involving new tools and applications Implementation of PH wide projects and systems Location: Iloilo, Cybergate TowerPhilippines Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.

Responsibilities

Acts as the single point of contact to streamline troubleshooting for client and company applications between operations and IT teams. Manages IT infrastructure, including data centers and boardroom tools, while ensuring compliance with security policies.